Job Description
*South African Citizen based applications only*

As a Network Technician, you will be responsible for supporting the organisations communications and infrastructure services. You will install, configure, monitor, and support client networks – spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards.

Key Responsibilities

• Install, configure, and maintain network hardware: routers, switches, firewalls, access points.
• Provide onsite and remote support for ISP services: Fibre, Microwave, SD-WAN, MPLS, and mobile internet.
• Network cabling onsite
• Implement and support voice systems: SIP trunking, IP-PBX (3CX, Microsoft Teams telephony).
• Enforce security through firewall setup and coordination with managed cybersecurity tools.
• Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments.
• Monitor and resolve network issues using NOC and monitoring tools.
• Perform preventative maintenance, firmware upgrades, and patching.
• Provide customer support, configuration documentation, and escalate incidents per SLA.
• Assist with the design and implementation of network infrastructure projects.
• Travel to client sites to support physical installations and troubleshooting.

Requirements

• 3+ years in network support or field engineering roles.
• Strong technical knowledge of:
• Cisco/Aruba/HPE switches & routers
• Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne)
• MPLS, SD-WAN, VPNs
• Wi-Fi access point deployment and configuration
• Experience with Network cabling
• SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony).
• Familiarity with cloud networking (Azure/VPN, AWS VPC).
• Proficient in NOC ticketing systems, network monitoring, and diagnostic tools.
• Strong troubleshooting, problem-resolution, and customer communication skills.
• Valid drivers license for client-site deployments.

Preferred Qualifications

• Certifications: CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos/Trend Micro/SentinelOne.
• Experience with managed services for mid-sized to large clients.
• Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).