Johannesburg North: Operations and Technical Support Analyst posted by Network Finance

• 2+ years of experience in an IT support role.

 
 Requirements:

• Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts)
• Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
• Ability to troubleshoot connectivity issues.
• Basic PowerShell scripting for task automation or troubleshooting.
• Experience supporting Windows Server environments.
• Familiarity with ticket management systems (e.g., Jira).
• Proven ability to work with end users and clients in a professional manner.
• Strong troubleshooting and communication skills.
• Ability to manage multiple support tasks and prioritize effectively.
• Basic understanding of networking concepts (firewalls, IP ranges, routing).
• Experience working in small, agile IT teams.
• Exposure to monitoring or remote support tools.

 
Responsibilities:

• Provide first and second-line support for in-house developed applications and infrastructure.
• Manage and troubleshoot issues in Microsoft Azure environments.
• Perform routine server support tasks.
• Log, manage, and resolve tickets using a ticket management system.
• Deliver client-facing support via Microsoft Teams or telephone.
• Ability to communicate technical solutions to non-technical users clearly and patiently.
• Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
• Collaborate with internal teams to escalate and resolve complex issues.
• Document support procedures and contribute to knowledge base articles.

 
Apply now!
 
For more IT jobs, please visit www.********.co.za
 
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / position

For more information contact:
Lameez Mohamed
Specialist Recruitment Consultant
*****@*****.co.za