Job Description
Experience:
- 2+ years of experience in an IT support role.
Requirements:
- Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts)
- Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).
- Ability to troubleshoot connectivity issues.
- Basic PowerShell scripting for task automation or troubleshooting.
- Experience supporting Windows Server environments.
- Familiarity with ticket management systems (e.g., Jira).
- Proven ability to work with end users and clients in a professional manner.
- Strong troubleshooting and communication skills.
- Ability to manage multiple support tasks and prioritize effectively.
- Basic understanding of networking concepts (firewalls, IP ranges, routing).
- Experience working in small, agile IT teams.
- Exposure to monitoring or remote support tools.
Responsibilities:
- Provide first and second-line support for in-house developed applications and infrastructure.
- Manage and troubleshoot issues in Microsoft Azure environments.
- Perform routine server support tasks.
- Log, manage, and resolve tickets using a ticket management system.
- Deliver client-facing support via Microsoft Teams or telephone.
- Ability to communicate technical solutions to non-technical users clearly and patiently.
- Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).
- Collaborate with internal teams to escalate and resolve complex issues.
- Document support procedures and contribute to knowledge base articles.
Apply now!
For more IT jobs, please visit www.********.co.za
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / position
For more information contact:
Lameez Mohamed
Specialist Recruitment Consultant
*****@*****.co.za
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