Operations Manager, Call Centre
Posted on 2025-03-08
| Employer | Recruitment Dynamix (Pty) Ltd |
|---|---|
| Salary | 0 |
| Category | Professions |
| Location | Gauteng / Johannesburg |
Job Summary
Responsibilities:
Manage overall operations of the call centre Implement and monitor processes to improve efficiency and quality of service delivery Develop and maintain strong inter-departmental relationships Analyse data and metrics to identify areas for improvement Ensure compliance with company policies and regulations Essential Qualifications: Excellent communication and leadership skills MS Suite with advanced EXCEL Proven experience in a managerial role within a call centre environment Strong problem-solving and decision-making abilities Desired Experience : Minimum of 3 years of experience in a similar role Experience in call centre, insurance, healthcare, utilities or financial services industries
Operations Manager, Call Centre position available in Gauteng, Johannesburg. This job position was posted by Recruitment Dynamix (Pty) Ltd. The job has been posted as a premium ad on 2025-03-08 at 13:45:50 in the Professions category
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