Operations Supervisor – Team Leader – Us Hours – Bpo
Posted on 2025-04-09
| Employer | Dash BPO South Africa (Pty) Ltd |
|---|---|
| Salary | 0 |
| Category | Professions |
| Location | Gauteng / Johannesburg |
Job Summary
Calling all team leaders & SME`S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out.
Job Description
We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.
To succeed as a call center supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.
Call Center Supervisor
Responsibilities:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Call Center Supervisor
Requirements:
- High School Diploma or equivalent, but more education, especially in management, is preferred.
- Call center supervisory experience is required.
- 12 Month SME/2IC or performance coach experience with an international BPO
- Proficiency with technology, especially computers, software applications, and phone systems.
- Advanced English.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Operations Supervisor – Team Leader – Us Hours – Bpo position available in Gauteng, Johannesburg. This job position was posted by Dash BPO South Africa (Pty) Ltd. The job has been posted as a premium ad on 2025-04-09 at 13:24:58 in the Professions category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Nelspruit: Operations Supervisor
Minimum requirements: Matric 4 to 5 years of experience in a operations management position Mechanical experience working on woodwork machinery Fluent in English and African language Valid drivers license and own reliable transportation Consultant: Mine va
View Job
Operations Supervisor
South Africa: Credit Operations Supervisor – Collections
Job Title: Credit Operations Supervisor - Collections Business Area: Credit Service JobType: Permanent Location: Cape Town, Western Cape, South Africa Application Deadline: 2025/04/23 Job Description: We are seeking a motivated and experienced Credit Opera
View Job
Credit Operations Supervisor – Collections
Polokwane: Operations Supervisor (Logistics)
An exciting opportunity awaits a results-driven and detail-oriented Operations Supervisor in the logistics industry based in Polokwane. Our client is seeking an individual who is committed to operational excellence and customer satisfaction, they are seeki
View Job
Operations Supervisor (Logistics)
Polokwane: Operations Supervisor
Minimum Requirements: Must have a minimum of 3 to 5 years of experience as an Operations Supervisor in the Transport | Logistics Industry Grade 12 Essential Proficient in MS Office Suite Strong knowledge of Logistics Operations | Route Planning essential V
View Job
Operations Supervisor
Johannesburg: Operations Supervisor – Team Leader – Us Hours – Bpo posted by Dash BPO South Africa (Pty) Ltd
Calling all team leaders & SME`S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out. Job Description We are searching for a dedicated, supportive call center supervisor who can coach and motivate ca
View Job
Operations Supervisor – Team Leader – Us Hours – Bpo
Stellenbosch: Lodge And Conference Centre Operations Supervisor posted by Lotus HR and Recruitment
KEY REQUIREMENTS FOR CONSIDERATION: You will have a minimum of 3 years experience in guest relations, lodge/conference centre operations, booking system management, quotations and management of the housekeeping crew.You will be experienced in ensurin
View Job
Lodge And Conference Centre Operations Supervisor
Cape Town: Credit Operations Supervisor – Collections posted by RMV Solutions
Job Description:We are seeking a motivated and experienced Credit Operations Supervisor - Collections to join our team in Cape Town. In this role, you will be responsible for leading, guiding, and developing a team of Collectors while ensuring that key per
View Job
Credit Operations Supervisor – Collections
Pretoria: Supervisor Branch Operations posted by AtripleA recruitment & temps
Our client in the Insurance industry is looking for a Supervisor to supervise branch administration and operations. Key responsibilities 1. Supervise all client liaison and sales support in the branch offices• Supervise the service delivery to interna
View Job
Supervisor Branch Operations
Durban: Supervisor: Branch Operations (Insurance) posted by AtripleA recruitment & temps
Supervisor: Branch OperationsLocation: Kwa Zulu - NatalSalary: R22 000 p.mOur client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.Responsibilities:Supervise all client liaison and
View Job
Supervisor
Polokwane: Operations Supervisor (Logistics) posted by Qetello
An exciting opportunity awaits a results-driven and detail-oriented Operations Supervisor in the logistics industry based in Polokwane. Our client is seeking an individual who is committed to operational excellence and customer satisfaction, they are seeki
View Job
Operations Supervisor (Logistics)
Kathu: General Engineering Supervisor: Surface Operations posted by Hire Resolve
Job Title: General Engineering Supervisor - Mining - Northern CapeLocation: Northern Cape, South AfricaCompany: [Company Name]We are seeking a highly skilled and motivated General Engineering Supervisor to join our mining operation in Northern Cape, South
View Job
General Engineering Supervisor
Cape Town: Operations Supervisor – Package Manufacturing Industry posted by Hire Resolve
Hire Resolve`s client, who is a leading package manufacturing company in the Western Cape and is seeking a motivated and experienced operations supervisor to join our team. The successful candidate will be responsible for overseeing and managing the d
View Job
Operations Supervisor – Package Manufacturing Industry
Cape Town: Operations Supervisor posted by Hire Resolve
Hire Resolve`s client is searching for an Operations Supervisor in Cape Town. This position is ideal for a dedicated and skilled individual with proven experience in overseeing operations across various sectors. As an Operations Supervisor, you will be res
View Job
Operations Supervisor
Springs: Operations Supervisor posted by Hire Resolve
Hire Resolve`s Client is seeking a Operations Supervisor to join their team in Springs, GP. This Operations Supervisor will be responsible for ensuring that the companies production plant produces and operates effectively and efficiently. Th
View Job
Operations Supervisor
Limpopo: Operations Supervisor posted by GAP Consulting
Minimum Requirements:Must have a minimum of 3 to 5 years of experience as an Operations Supervisor in the Transport | Logistics IndustryGrade 12 Essential Proficient in MS Office SuiteStrong knowledge of Logistics Operations | Route Planning essential
View Job
Operations Supervisor