Johannesburg: PAM 17647 – Retentions Agent (Insurance) – Bryanston

Employer Description Insurance company that provides a range of financial services. Job Description Your duties will encompass: Accurately identify the origin and reason for policy cancellations (or cancelled policies). Determine the most appropriate approach of responding to the customer after identifying the cause for the policy cancellation (or potential policy cancellation). Gain an understanding of the customers portfolio with the business across comprehensive products; value added products and any other offerings (including policy tenure). Effectively upsell required products as determined by a client needs analysis and available coverages. Apply or provide competitor comparisons where necessary relative to the cancellation reason and customer needs to provide options to customers. Update key customer information across all relative systems as required. Effective retention of customers for the business across all channels and brands measured by agreed persistency ratios. Arrange for the payment of outstanding premiums to ensure cover is in place. Qualifications Matric/Grade 12 RE5 (Non-Negotiable) Class of Business (Non-Negotiable) FETC: Short-term Insurance NQF4 or better (Non-Negotiable) Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper) Skills Minimum 3 years experience as a retentions or sales agent in a short-term insurance call centre environment. 2-year outbound call centre sales experience Knowledge of Short-Term Personal Lines Technical Elements. Knowledge of Short-Term Personal Lines Insurance Products. Advanced Sales Skills. Proficiency using Microsoft Office Outlook, Word and Excel. Benefits Medical Aid Provident Fund Commission