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Johannesburg: Project Manager posted by Print Outsource International

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Job Description

  1. JOB TITLE:

Project Manager

  1. MAIN PURPOSE OF THE JOB:

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPIs):

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT).
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness

Key Performance Areas (KPAs):

  • Stakeholder engagement (Collaboration & Communication).
  • Fulfilment (Planning/Scheduling, Delivery).
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation

  1. QUALIFICATION REQUIREMENTS:

Grade 12

Diploma and/or certification in related field

  1. WORK EXPERIENCE:

3+ years experience in a similar role and/or industry

View Job  Durban North: Regional Sales Manager - Real Estate (Commercial/Residential) posted by Dina Gates Recruitment

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.



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