Job Description
- JOB TITLE:
Project Manager
- MAIN PURPOSE OF THE JOB:
The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).
Key Performance Indicators (KPIs):
- Customer Lifetime Value (CLV)
- Net Promoter Score (NPS)
- Customer Satisfaction Score (CSAT).
- Delivery on-time & In Full (OTIF)
- Organic Revenue Growth & Profitability
- Efficiency & Effectiveness
Key Performance Areas (KPAs):
- Stakeholder engagement (Collaboration & Communication).
- Fulfilment (Planning/Scheduling, Delivery).
- Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
- Market Research (Innovation Initiatives)
- Risk Management & Compliance (Awareness & Mitigation)
- Client Retention (Relationships & Opportunity Generation
- QUALIFICATION REQUIREMENTS:
Grade 12
Diploma and/or certification in related field
- WORK EXPERIENCE:
3+ years experience in a similar role and/or industry
Customer service & people management experience advantageous.
Preference given to an existing Point Group employee.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Quantify your achievements on your CV using numbers and percentages where possible.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Isando: Key Account Manager Isando posted by Jobs 4 All
Purpose of the RoleThe Key Account Manager (KAM) is responsible for unlocking the next phase of growth by developing and…
View JobIsando: Pre-Owned Operations Manager posted by Jobs 4 All
Role Purpose The Pre-Owned Operations Manager will establish, manage, and grow the pre-owned vehicle operations, initially focusing on professionalising the...
View JobGauteng: Millwright Pretoria posted by Jobs 4 All
Job SummaryThe Millwright will be responsible for performing mechanical maintenance, repairs, and installations on industrial machinery and equipment to...
View JobEastern Cape: Purchaser Port Elizabeth posted by Jobs 4 All
Purpose of the Role Responsible for the planning, selection, and purchasing of goods and services for the Coega Plant, including…
View JobWestern Cape: Software Architect posted by Communicate Finance
Prove you’re not just designing for success—you’re designing against failure.Systems Architecture: Microservices, event-driven design, distributed systems,...
View JobGauteng: Cybersecurity Specialist posted by Communicate Finance
Prove you can outsmart even the cleverest cyber-villain!Threat Hunting Instincts: Finding hidden dangers in networks and systemsSecurity Tool Mastery:...
View Job
Browse Employers
Job Alerts