Johannesburg: Property Administrator – Student Accomodation posted by The Focus Group

Residential Property Administrator
Location: Johannesburg

About the Role
A leading property management division is seeking a highly capable Residential Property Administrator to oversee the efficient administration of residential properties, with a particular focus on student accommodation. The successful candidate will play a key role in ensuring accurate lease management, arrears control, and tenant support, while maintaining high standards of compliance and operational efficiency.

Key Responsibilities

Application & Intake Management

• Monitor and process applications through online portals.

• Manage incoming queries via email and WhatsApp support channels.

• Obtain and verify student registration lists from universities.

• Track and update records for defunded students.

Leasing Administration

• Vet all application documents and conduct credit checks.

• Ensure all lease details are captured and updated accurately.

• Facilitate amendments to tenant details on property management systems.

• Provide regular reporting on occupancy levels and vacancies.

Billing & Statement Processing

• Generate monthly lease billings and tenant statements.

• Process debit runs and interest billings.

• Post batches on property management and financial systems.

• Monitor and reconcile payment allocations.

Arrears & Debt Management

• Track and follow up on outstanding rental payments.

• Resolve tenant queries relating to rental accounts.

• Issue letters of demand and calculate repayment arrangements.

• Draft Acknowledgements of Debt (AODs) and manage handovers of defaulting tenants.

General Administration & Reporting

• Assist with compiling monthly management reports.

• Administer account closures and deposit refunds.

• Manage entry and exit recoveries for tenants.

• Provide professional tenant support and ensure effective communication.

Skills and Competencies

• Strong reconciliation and financial administration skills.

• High proficiency in property management and financial systems.

• Excellent attention to detail and numerical accuracy.

• Strong communication and interpersonal skills.

• Ability to follow processes, meet deadlines, and manage priorities.

• Confident in following up on outstanding payments.

• Innovative and proactive problem-solver.

• Professional, adaptable, and able to engage effectively at all levels.

Minimum Requirements

• Matric certificate (essential).

• National Diploma (essential).

• 23 years experience in property management (essential).

Advantageous

• Experience in student accommodation administration.

• Background in leasing and tenant liaison.