The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences  Key Responsibilities: Processing investment administration reconciliations on the platform, including all Cash and Asset portfolios. Responsible for the investment administration reconciliations processes being completed within agreed service levels. Ensuring any discrepancies or breaks are investigated and corrected as fast as possible, with any detriment treated in a customer-centric manner. Defects on systems to be logged and register to be updated accordingly. Systems knowledge, including business processes that align to Procedure documents. Ensuring the reconciliations is audit compliant and run with robust quality and control. Responsible for reporting, including daily, weekly and monthly stats. Build stakeholder relationships across departments and within the Investment Administration Unit. Build relationships with Mancos and other third parties involved in the trading cycle. Build effective controls and measures to mitigate any Financial or Reputational risk to the organisation. Support for the wider Investment Admin team. Understand and able to provide assistance in the build PSP. Minimum Qualifications Required: Relevant Commerce Degree/ Diploma in Accounting or Finance Excellent verbal and written communication skills. Higher grade maths (or equivalent) passed with a C average. Multilingual (Advantageous). Experience: Minimum 5 years in Operational Finance Team. Experience in Reconciliations with High volume transactions (advantageous). Experience in a Financial Adviser firm or Investment Platform business. Experience in delivering exceptional customer service. Experience in solving problems for customers (internal or external). Experience in building successful relationships and working collaboratively across departmental teams. Experience at working in a fast-paced, proactive and delivery-focused environments. Must have PSP experience.