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Johannesburg: Sales Team Leader posted by CallForce

Sales Team Leader

Posted on 2025-01-31

Salary 0

Category It Computer

Location

Job Summary

We`re looking for a Sales Team Leader to join our professional team of sales consultants in Sunninghill, Johannesburg.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.

We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a “people-first” culture.

Key Competencies & Skills

  • Drive operational and technological efficiencies within the team
  • Manage daily operations
  • Monitor team performance against target on a day-to-day basis, and implement changes where appropriate
  • Ensure the individual team members` service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
  • Handle difficult customer complaints or enquiries
  • Drive quality control and ensure corrective actions are taken where required
  • Manage administrative workloads and outbound projects
  • Proactively encourage high performance
  • Coach low performers within the team
  • Adhere to all HR policies and procedures
  • Ensure adherence to Health, Safety and Environmental legislature


Qualifications & Experience

  • Matric
  • At least 2 years` experience in a leadership role, in contact centre sales
  • Must be technologically savvy
  • Certificate in supervisory management, ideal but not essential
  • Willingness to work shifts
  • Willingness to work Saturdays and overtime, as required
  • Understanding of IR and HR policies
  • Ability to handle escalations and take ownership

Working Hours

  • 08h00 17h00 Monday to Friday

Sales Team Leader position available in Gauteng, Johannesburg. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-01-31 at 13:32:31 in the It Computer category

Click Go Apply to apply online!


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Johannesburg: Sales Team Leader posted by CallForce

Sales Team Leader

Posted on 2025-01-31

Salary 0

Location

Job Summary

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.

As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.

Responsibilities:

Team Leadership

  • Provide strong leadership and mentorship to a team of sales representatives.
  • Set performance expectations and objectives for team.
  • Conduct team meetings communicating goals, strategies and updates.
  • Motivate and inspire team to meet and exceed sales targets.

Sales Performance

  • Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
  • Provide constructive feedback, coaching and training to improve performance.
  • Develop and implement strategies to maximise sales and conversion rates.
  • Identify areas for improvement and implement corrective actions needed.

Reporting and Analytics:

  • Maintain accurate and up to date records of team performance and individual metrics.
  • Analyse data and trends to make informed decisions and adjustments to sales strategies.

Compliance:

  • Ensure that the team adheres to company policies, industry regulations and quality standards.
  • Conduct QA checks ensuring service quality.

You will need:

  • 2+ years experience as a Team Leader on a sales/outbound campaign
  • Good career track record
  • Excellent written and verbal communication
  • Proven track record in meeting sales targets

Sales Team Leader position available in Gauteng, Johannesburg. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-01-31 at 13:19:40 in the Trade Artisans Technical category

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