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Johannesburg: Senior Service Design Architect posted by Telebest

Johannesburg: Senior Service Design Architect posted by Telebest

Company
Telebest

Location
Gauteng

Job Type
Other IT/Computer

Job Description

Requirements:

  • Minimum of 3-year diploma preferably in an ICT discipline.
  • Fluent in language of country specifically English.
  • ITIL v3 or v4 certified (ITIL v4 preferred)
  • SIAM certification advantageous
  • Minimum of 5 years experience as a service architect or service design discipline within the telecommunications or system integration environment.
  • Demonstrable experience in the successful engagement with the cross functional teams involved in the end-to-end life cycle of a service
  • Experience in enterprise architecture advantageous or demonstratable understanding of enterprise architecture
  • Experience in external customer facing engagements.
  • Experience working in a large organisation.

KPAs:

  • Understand and document the existing support environments from a people, process, systems and tools perspective to create a baseline for existing capabilities.
  • Understand and document key elements of relevant supplier contracts
  • Support the Solutions Sales strategy to meet the set goals ensuring the relevant customer requirements are considered during service design
  • Identify service gaps, dependencies, and targets of new service demands, ensuring service risks are agreed and understood by our stakeholders.
  • Work with Solution Sales Specialists, Pre-Sales Architects and Solution Architects to develop and execute service designs for allocated / selected opportunities
  • Work with key stakeholders to create reusable, service proposals.
  • Collaborate across functional teams within the ICT Business to enable the development of solutions necessary to drive the desired business outcomes for customers.
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