Johannesburg: Senior Service Design Architect posted by Telebest
Posted on 2025-08-28 00:00:00
| Employer | Telebest |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Requirements:
- Minimum of 3-year diploma preferably in an ICT discipline.
- Fluent in language of country specifically English.
- ITIL v3 or v4 certified (ITIL v4 preferred)
- SIAM certification advantageous
- Minimum of 5 years experience as a service architect or service design discipline within the telecommunications or system integration environment.
- Demonstrable experience in the successful engagement with the cross functional teams involved in the end-to-end life cycle of a service
- Experience in enterprise architecture advantageous or demonstratable understanding of enterprise architecture
- Experience in external customer facing engagements.
- Experience working in a large organisation.
KPAs:
- Understand and document the existing support environments from a people, process, systems and tools perspective to create a baseline for existing capabilities.
- Understand and document key elements of relevant supplier contracts
- Support the Solutions Sales strategy to meet the set goals ensuring the relevant customer requirements are considered during service design
- Identify service gaps, dependencies, and targets of new service demands, ensuring service risks are agreed and understood by our stakeholders.
- Work with Solution Sales Specialists, Pre-Sales Architects and Solution Architects to develop and execute service designs for allocated / selected opportunities
- Work with key stakeholders to create reusable, service proposals.
- Collaborate across functional teams within the ICT Business to enable the development of solutions necessary to drive the desired business outcomes for customers.
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