Johannesburg: Service Advisor – BMW Exp posted by Bonafide Human Capital

Our well known automotive vehicle dealer client based in Ekurhuleni is looking to employ an experienced customer driven Service Advisor with BMW experience.The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.Qualifications and ExperienceMinimum Qualifications and Experience needed:MatricValid, unendorsed drivers license and the ability to competently and legitimately drive.Computer literateKnowledge of dealership policies and procedures is essential.Must have BMW experienceKnowledge of competitive motor industry.Basic mathematical ability (numeracy)Knowledge of relevant operating systems would be an advantage.Multilingual with languages generally spoken across the area and customer base is necessary.Skills and Personal AttributesMinimum requirement:Highly self-motivated, energetic and able to maintain a positive outlook.EthicalNeed to acquire thorough knowledge of the vehicles they are handling.