Job Description
Key Responsibilities
- Lead and coordinate delivery of contracted compliance solutions.
- Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
- Manage risks, resolve issues swiftly, and maintain accurate project records.
- Build trusted client relationships and lead regular service reviews.
- Oversee multi-disciplinary delivery teams and foster a high-performance culture.
- Develop SOPs, implement quality controls, and drive process improvements.
- Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
- Prepare performance reports and present insights to senior management.
Experience
- Bachelors degree in business management, Project Management, or related field.
- 5+ years in service delivery, client success, or project management.
- Advantageous: experience in B-BBEE, HR compliance, SaaS, or professional services.
- Strong knowledge of B-BBEE Codes and Employment Equity legislation.
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