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Johannesburg: Service Delivery Lead posted by Isilumko Staffing

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Job Description

About the Role

Isilumko Staffing is seeking an experienced Service Delivery Lead to join our team. As a key member of our delivery team, you will be responsible for leading and coordinating the delivery of contracted compliance solutions, ensuring services meet SLAs and quality standards. You will build trusted client relationships, lead regular service reviews, and develop SOPs to drive process improvements. If you are passionate about delivering exceptional service and driving business growth, we want to hear from you.

Key Responsibilities

  • Lead and coordinate delivery of contracted compliance solutions.
  • Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards.
  • Manage risks, resolve issues swiftly, and maintain accurate project records.
  • Build trusted client relationships and lead regular service reviews.
  • Oversee multi-disciplinary delivery teams and foster a high-performance culture.
  • Develop SOPs, implement quality controls, and drive process improvements.
  • Ensure compliance with BEE codes, Employment Equity legislation, and POPIA.
  • Prepare performance reports and present insights to senior management.

Requirements

  • Bachelor’s degree in business management, Project Management, or related field.
  • 5+ years of service delivery, client success, or project management experience.
  • Advantageous: experience in B-BBEE, HR compliance, SaaS, or professional services.
  • Strong knowledge of B-BBEE Codes and Employment Equity legislation.

Qualifications

  • Completed Bachelor’s degree in business management, Project Management, or related field.

Salary & Benefits

[Salary information not specified in original job description]

How to Apply

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

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In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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