Johannesburg: Service Designer posted by Sabenza IT & Recruitment
Posted on 2025-05-14 00:00:00
| Employer | Sabenza IT & Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
We are looking for a talented and experienced Service Designer to join our dynamic team. As a Service Designer, you will play a pivotal role in shaping the end-to-end experience for our customers, ensuring that the solutions we design meet both customer needs and business objectives. If you have a passion for human-centered design and possess a strong background in service design, this is the perfect opportunity for you.
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Conduct user research to gain deep insights into customer needs, behaviours, and pain points.
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Design end-to-end experience journeys that align with both customer needs and business goals.
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Write user stories and acceptance criteria to inform the product development process.
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Plan and conduct user testing to validate and refine design decisions.
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Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to ensure that design solutions meet business and technical requirements.
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Develop and maintain design documentation and design systems for consistency and scalability.
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Enable and coach teams on the practice of service design, fostering a user-centered mindset across the organization.
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Strong understanding of human-centered design principles and design thinking methodologies.
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Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
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Ability to thrive in a fast-paced environment, managing multiple projects and competing priorities.
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Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar.
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Experience with user research methods, analysis, and applying findings to inform design decisions.
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Strong problem-solving abilities and attention to detail.
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Experience in creating and iterating on service designs based on feedback and evolving needs.
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Band 8 (9-12 years of experience in the role of Service Designer)
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