Johannesburg: Speed Control Tower Specialist

Date	2024-10-12
Job Title	Speed Control Tower Specialist
Employer	More Information
Salary
Category	Customer Service Support
Location	Gauteng / Johannesburg

Job Summary

Role Summary: We are seeking a diligent and proactive individual to join our team as a Speed Control Tower Specialist on a contract basis. The successful candidate will be responsible for monitoring our quick commerce order dashboard and ensuring that all orders are processed in a timely manner. Should any orders breach our service-level agreements (SLAs), the specialist will be expected to take swift and appropriate action. Key

Responsibilities:

Monitor and Control: Continuously oversee the quick commerce order dashboard to identify and rectify any potential breaches in SLAs. Order Management: Take immediate action when SLAs are breached, which may include escalating the issue, communicating with the relevant team or individual, and ensuring the order is processed promptly. Customer Service: Address any customer queries or concerns related to order processing and delivery times, ensuring high levels of customer satisfaction. Ticket Management: Utilize our ticketing system, FreshDesk, to track, manage, and resolve order-related issues. Reporting: Produce regular reports detailing order processing metrics, SLA breaches, and actions taken to resolve these breaches. Collaboration: Work closely with customer service, fulfillment, logistics, and retail teams to ensure streamlined order processing and prompt resolution of issues. Continuous Improvement: Provide feedback and suggestions to optimize and enhance the current order processing system and reduce the occurrence of SLA breaches. Required Skills & Experience: Previous experience in a customer service role. Familiarity with ticketing systems, preferably FreshDesk. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a proactive approach to issue resolution. Ability to multitask and work in a fast-paced environment. Proficiency in using various digital platforms and tools.

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Speed Control Tower Specialist position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-10-12 in the Customer Service Support category

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