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Johannesburg: Store Manager Mall of Africa

Johannesburg: Store Manager Mall of Africa

Posted on 2025-08-22 00:00:00

Employer Unspecified
Category Retail / wholesale
Location Gauteng  / Johannesburg

Job Summary

About Our Client Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to both customer experience and employee development, they continue to grow and succeed in a competitive market. The Role: Store Manager Mall of Africa The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level. Key Responsibilities Lead, mentor, and inspire store staff to achieve sales and service excellence Oversee daily store operations with a strong focus on efficiency and accuracy Create and manage staff schedules and rotation plans for flexi and permanent employees Monitor KPIs, sales performance, and implement strategies to meet targets Conduct coaching, mentoring, and disciplinary discussions when required Maintain high standards of visual merchandising and store presentation Ensure exceptional customer service and handle escalations effectively Motivate the team and resolve conflicts with professionalism and maturity About You Minimum 3 years of experience in retail store management Matric certificate (essential); additional retail or management qualifications an advantage Strong leadership and team management skills Confident in handling staff performance management, discipline, and conflict resolution Strong ability to monitor and drive KPIs and sales targets Excellent communication and interpersonal skills High attention to detail and ability to multitask under pressure Proactive problem-solver with a mature, reliable, and responsible approach

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