Menu Close

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Posted on 2025-08-24 00:00:00

Job Summary

Job title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

Minimum Qualifications and Requirements:
• Grade 12.
• Call centre training qualification or at least 1 years call centre service admin experience.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
• Must be able to work under pressure

Duties and Responsibilities:
• To maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
• To contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
• Using the service app & Webb fleet open the correct service WIP
• Once an agreed date and time has been obtained from the customer to carry out the service, to schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• To record hour meter readings in order to maintain the service schedule on ADP
• To update the CRM Controller with any updated and or amendments to be done.
• To plan technicians, work in conjunction with the Service App Controller, Contract Mangers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
• Using the WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non- productive labour.
• Contact all customers once job complete, without exception.
• To maintain the service scheduling system on ADP weekly and to ensure that all services are done on time 100%
• To send a weekly service schedule to the Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays
• To write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
• To produce the daily overdue services report.
• To produce reports from the Telematic and ego systems as and when required.
• To strictly follow the Service Centre ways of working as revised from time to time by the Managing Director.
• To assist with the collection of excess hours.
• To do own filing
• To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
• To follow the company code of conduct and policies.
• To assist the Contract Manger with all debtors’ queries.

View Job  Sandton: Actuarial Assistant posted by Hire Resolve

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Full Stack PHP Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Full Stack PHP Developer to work Remotely!We require a candidate withbull 3 year tertiary qualification...


View Job
Full Stack PHP Developer

Johannesburg: Copywriter posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Copywriter at a reputable Bank in Johannesburg! A successful candidate will have 5 years copywriting...


View Job
Copywriter

Johannesburg: Full Stack Developer posted by Goldman Tech

Job DescriptionWe have an amazing remote opportunity for a Full Stack Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma...


View Job
Full Stack Developer

Johannesburg: Data Engineer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Data Engineer in JohannesburgWe require a candidate withbull 3 year IT related degreebull 5-10 years...

View Job  Johannesburg: Power BI Specialist

View Job
Data Engineer

Johannesburg: Senior Product & Pricing Specialist posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for an Insurance Company.We require a candidate withbull The following experience and qualification will be...


View Job
Senior Product & Pricing Specialist

Johannesburg: C# Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a C Developer in Johannesburg!We require a candidate withbull Highly proficient in understanding and...


View Job
C# Developer

Johannesburg: Native iOS Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Native iOS Developer to work remotely!We require a candidate withbull Experience building iOS apps using...


View Job
Native iOS Developer

Johannesburg: Native Android Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Native Android Developer to work remotely!We require a candidate withbull Experience building Android...


View Job
Native Android Developer

Johannesburg: Senior IFRS Manager posted by Goldman Tech

Job DescriptionIf you have a keen interest for IFRS and are a qualified CASA with 5 years post article IFRS experience, then this the perfect opportunity...


View Job
Senior IFRS Manager

Johannesburg: Data Manager posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Data Manager in JohannesburgWe require a candidate withbull Experience as a Data Managerbull...


View Job
Data Manager

Johannesburg: Senior Front End Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for Senior Front End Developer in JohannesburgWe require a candidate withbull Bachelors Degreebull 7 Years...


View Job
Senior Front End Developer

Johannesburg: General Tertiary Management posted by Smartstuff Solutions

Nationwide call for Tertiary Manager to apply. Please keep an eye on our Edustaff Facebook or LinkedIn page for up-to-date job listings.RequirementsReliable...


View Job
General Tertiary Management

Johannesburg: General Lecturing/Facilitation posted by Smartstuff Solutions

Nationwide call for Lecturer or facilitators to apply. Please keep an eye on our Edustaff Facebook or LinkedIn page for up-to-date job...

View Job  Johannesburg: MI Specialist posted by CallForce

View Job
General Lecturing/Facilitation

Johannesburg: C#/Fullstack Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a CFullstack Developer in Johannesburg!We require a candidate withbull BSc. Computer Sciences or National...


View Job
C#/Fullstack Developer

Johannesburg: Senior Front End Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Front End Developer in Johannesburg!We require a candidate withbull BSc. Computer Sciences or National...


View Job
Senior Front End Developer

Johannesburg: Full Stack Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Full Stack Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...


View Job
Full Stack Developer

Johannesburg: Senior Java Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Senior Java developer in Johannesburg!We require a candidate withbull BSc. Computer Sciences or National...


View Job
Senior Java Developer

Johannesburg: Audit Senior posted by Goldman Tech

Job DescriptionRecently completed your articles and looking for a post article role? Stand-Out Staffing can help! One of our clients is looking for an...


View Job
Audit Senior

Johannesburg: Senior Data Analyst posted by Goldman Tech

Job DescriptionOne of our clients in Johannesburg is searching for an innovative senior data analyst to join their team. We require a candidate withbull...


View Job
Senior Data Analyst

Johannesburg: General Worker posted by Telebest

Our client has an exciting opportunity for a General Worker.RequirementsYou must reside close to or inGugulethtuPhilippiBelharElsies RiverBishop...


View Job
General Worker

Johannesburg: Data Analyst and Social Media Specialist posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Data Analyst and Social Media Specialist in JohannesburgWe require a candidate withbull Relevant...


View Job
Data Analyst and Social Media Specialist

Johannesburg: Senior Developer – .NET, JSON, MSSQL posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Senior Developer in JohannesburgWe require a candidate withbull Relevant IT qualificationbull 8 years...


View Job
Senior Developer – .NET, JSON, MSSQL

Johannesburg: React Native Developer posted by Goldman Tech

Job DescriptionWe have an amazing remote opportunity for a React Native Developer!We require a candidate withbull BSc Computer Sciences or National Diploma...


View Job
React Native Developer

Johannesburg: Senior DevOps engineer posted by Goldman Tech

Job DescriptionWe have an amazing remote opportunity for a Senior DevOps Engineer!We require a candidate withbull BSc Computer Sciences or National Diploma...


View Job
Senior DevOps engineer

Johannesburg: AVBOB Sales Team Leader posted by CallForce

Sales Team Leader Cape TownLead and manage a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader...


View Job
AVBOB Sales Team Leader

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Posted on 2025-08-24 00:00:00

Job Summary

Job title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

Minimum Qualifications and Requirements:
• Grade 12.
• Call centre training qualification or at least 1 years call centre service admin experience.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
• Must be able to work under pressure

Duties and Responsibilities:
• To maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
• To contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
• Using the service app & Webb fleet open the correct service WIP
• Once an agreed date and time has been obtained from the customer to carry out the service, to schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• To record hour meter readings in order to maintain the service schedule on ADP
• To update the CRM Controller with any updated and or amendments to be done.
• To plan technicians, work in conjunction with the Service App Controller, Contract Mangers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
• Using the WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non- productive labour.
• Contact all customers once job complete, without exception.
• To maintain the service scheduling system on ADP weekly and to ensure that all services are done on time 100%
• To send a weekly service schedule to the Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays
• To write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
• To produce the daily overdue services report.
• To produce reports from the Telematic and ego systems as and when required.
• To strictly follow the Service Centre ways of working as revised from time to time by the Managing Director.
• To assist with the collection of excess hours.
• To do own filing
• To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
• To follow the company code of conduct and policies.
• To assist the Contract Manger with all debtors’ queries.

View Job  Parow: Credit Manager posted by AtripleA recruitment & temps

To apply, please submit your CV, as well as your latest payslip to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Full Stack PHP Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Full Stack PHP Developer to work Remotely!We require a candidate withbull 3 year tertiary qualification...


View Job
Full Stack PHP Developer

Johannesburg: Copywriter posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Copywriter at a reputable Bank in Johannesburg! A successful candidate will have 5 years copywriting...


View Job
Copywriter

Johannesburg: Full Stack Developer posted by Goldman Tech

Job DescriptionWe have an amazing remote opportunity for a Full Stack Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma...


View Job
Full Stack Developer

Johannesburg: Data Engineer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Data Engineer in JohannesburgWe require a candidate withbull 3 year IT related degreebull 5-10 years...

View Job  Centurion: Java Developer posted by Hire Resolve

View Job
Data Engineer

Johannesburg: Senior Product & Pricing Specialist posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for an Insurance Company.We require a candidate withbull The following experience and qualification will be...


View Job
Senior Product & Pricing Specialist

Johannesburg: C# Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a C Developer in Johannesburg!We require a candidate withbull Highly proficient in understanding and...


View Job
C# Developer

Johannesburg: Native iOS Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Native iOS Developer to work remotely!We require a candidate withbull Experience building iOS apps using...


View Job
Native iOS Developer

Johannesburg: Native Android Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Native Android Developer to work remotely!We require a candidate withbull Experience building Android...


View Job
Native Android Developer

Johannesburg: Senior IFRS Manager posted by Goldman Tech

Job DescriptionIf you have a keen interest for IFRS and are a qualified CASA with 5 years post article IFRS experience, then this the perfect opportunity...


View Job
Senior IFRS Manager

Johannesburg: Data Manager posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Data Manager in JohannesburgWe require a candidate withbull Experience as a Data Managerbull...


View Job
Data Manager

Johannesburg: Senior Front End Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for Senior Front End Developer in JohannesburgWe require a candidate withbull Bachelors Degreebull 7 Years...


View Job
Senior Front End Developer

Johannesburg: General Tertiary Management posted by Smartstuff Solutions

Nationwide call for Tertiary Manager to apply. Please keep an eye on our Edustaff Facebook or LinkedIn page for up-to-date job listings.RequirementsReliable...


View Job
General Tertiary Management

Johannesburg: General Lecturing/Facilitation posted by Smartstuff Solutions

Nationwide call for Lecturer or facilitators to apply. Please keep an eye on our Edustaff Facebook or LinkedIn page for up-to-date job...

View Job  Sandton: Actuarial Assistant posted by Hire Resolve

View Job
General Lecturing/Facilitation

Johannesburg: C#/Fullstack Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a CFullstack Developer in Johannesburg!We require a candidate withbull BSc. Computer Sciences or National...


View Job
C#/Fullstack Developer

Johannesburg: Senior Front End Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Front End Developer in Johannesburg!We require a candidate withbull BSc. Computer Sciences or National...


View Job
Senior Front End Developer

Johannesburg: Full Stack Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Full Stack Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...


View Job
Full Stack Developer

Johannesburg: Senior Java Developer posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Senior Java developer in Johannesburg!We require a candidate withbull BSc. Computer Sciences or National...


View Job
Senior Java Developer

Johannesburg: Audit Senior posted by Goldman Tech

Job DescriptionRecently completed your articles and looking for a post article role? Stand-Out Staffing can help! One of our clients is looking for an...


View Job
Audit Senior

Johannesburg: Senior Data Analyst posted by Goldman Tech

Job DescriptionOne of our clients in Johannesburg is searching for an innovative senior data analyst to join their team. We require a candidate withbull...


View Job
Senior Data Analyst

Johannesburg: General Worker posted by Telebest

Our client has an exciting opportunity for a General Worker.RequirementsYou must reside close to or inGugulethtuPhilippiBelharElsies RiverBishop...


View Job
General Worker

Johannesburg: Data Analyst and Social Media Specialist posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Data Analyst and Social Media Specialist in JohannesburgWe require a candidate withbull Relevant...


View Job
Data Analyst and Social Media Specialist

Johannesburg: Senior Developer – .NET, JSON, MSSQL posted by Goldman Tech

Job DescriptionWe have an amazing opportunity for a Senior Developer in JohannesburgWe require a candidate withbull Relevant IT qualificationbull 8 years...


View Job
Senior Developer – .NET, JSON, MSSQL

Johannesburg: React Native Developer posted by Goldman Tech

Job DescriptionWe have an amazing remote opportunity for a React Native Developer!We require a candidate withbull BSc Computer Sciences or National Diploma...


View Job
React Native Developer

Johannesburg: Senior DevOps engineer posted by Goldman Tech

Job DescriptionWe have an amazing remote opportunity for a Senior DevOps Engineer!We require a candidate withbull BSc Computer Sciences or National Diploma...


View Job
Senior DevOps engineer

Johannesburg: AVBOB Sales Team Leader posted by CallForce

Sales Team Leader Cape TownLead and manage a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader...


View Job
AVBOB Sales Team Leader

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area