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Johannesburg: Support Engineer

Date 2024-11-29
Job Title Support Engineer
Employer
More Information
Salary 20000 Monthly
Category It Computing Software
Location Gauteng
/ Johannesburg

Job Summary

Strong knowledge of network infrastructure, hardware, and software systems. Proficiency in troubleshooting hardware and software issues on various platforms. Familiarity with IT security best practices and the ability to implement and monitor security measures. Excellent communication and interpersonal skills to provide effective technical support and collaborate with cross-functional teams. Ability to work independently and as part of a team, managing priorities effectively. Solid analytical and problem-solving skills, with a keen attention to detail. Relevant certifications (e.g., Microsoft 365 certifications, CompTIA Network, etc.) are advantageous.

Support Engineer position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-11-29 in the It Computing Software category

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Johannesburg: Support Engineer

Date 2024-11-24
Job Title Support Engineer
Employer
More Information
Salary
Category It Computing Software
Location Gauteng
/ Johannesburg

Job Summary

Key

Responsibilities:

Customer Issue Resolution: Take ownership of customer-reported issues, from diagnosis to resolution, ensuring issues are properly logged, tracked, and closed. Preventative Maintenance: Proactively inspect, detect, and correct potential system failures before they escalate into critical issues. Incident Management: Analyze, troubleshoot, and resolve application and system issues. Follow escalation procedures to ensure timely resolution of unresolved issues. Collaborative Problem-Solving: Work closely with internal teams to identify root causes of critical issues and contribute to root cause analysis documentation. System Monitoring & Maintenance: Monitor systems and processes to ensure smooth operation. Identify and address gaps in system monitoring and alarm processes. Knowledge Sharing: Regularly update the knowledge base with solutions and insights gained from issue resolution. Provide feedback and guidance to team members. Service Deployment Support: Actively participate in the deployment of new services and products, ensuring smooth transitions and minimal disruptions to customers. Standby Support: Provide critical support during scheduled standby shifts, including handling service-impacting incidents and performing production deployments. Reporting & Documentation: Prepare accurate, timely reports as required, including month-end summaries, system updates, and maintenance activities. Customer Interaction: Communicate professionally and courteously with customers, ensuring high levels of customer satisfaction and maintaining VAS-Xs reputation for excellent service. Team Development: Assist with the training and mentoring of Junior Support Engineers, sharing your expertise and helping them grow in their roles. Key

Requirements:

SQL Expertise: Strong knowledge of SQL, with the ability to query and retrieve data from Oracle databases. Experience with PL/SQL will be a significant advantage. Linux Knowledge: Solid experience with Linux-based systems is essential. Oracle APEX Skills: Experience with Oracle APEX is highly beneficial. Scripting Knowledge: Proficiency in Bash scripting is a plus, with the ability to automate tasks and processes. Software Development Life Cycle: Familiarity with the SDLC and how it applies to system maintenance and issue resolution. System Monitoring: Understanding of system monitoring and alarm processes, with the ability to identify and address issues proactively. Problem-Solving Skills: Strong analytical and troubleshooting skills, with the ability to forecast efforts and provide accurate timelines for issue resolution. Customer-Facing Experience: Comfortable working with stakeholders at all levels, including engineering teams, middle management, and executive leadership. Personal Attributes: Strong interpersonal skills, with the ability to build relationships across teams and departments. Self-motivated and able to multitask effectively in a fast-paced environment. Accountable, solution-focused, and always seeking opportunities to improve operations. Adaptable and able to work under pressure to meet deadlines and resolve critical issues. Additional Qualities: Respect for diversity and a cooperative, team-oriented attitude. Excellent communication skills, both written and verbal. High level of professionalism, with a commitment to client/customer service excellence. Ability to work extended hours when required, including standby shifts, conference calls, and production deployments. Apply now

Support Engineer position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-11-24 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Error making API request.
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