Date | 2024-12-12 |
---|---|
Job Title | System Engineer |
Employer | More Information |
Salary | 1000 Annually |
Category | It Computing Software |
Location |
Gauteng / Johannesburg |
Job Summary
Roles and
Responsibilities:
System Delivery and Deployment: – Deploy and configure on-premise and cloud Linux and Windows servers, and related services. – Set up and manage virtualized environments, including ProxMox and Hyper-V hypervisors. – Install and configure monitoring and observability tools such as Grafana, Prometheus, ELK Stack, SaltStack, and Telegraf. – Integrate databases like PostgreSQL, Mimir, and Elasticsearch to support the data infrastructure. System Maintenance and Monitoring: – Monitor infrastructure performance and availability, using observability tools to ensure continuous operation and health of all systems. – Manage updates, patches, and lifecycle maintenance for Linux and Windows systems. – Troubleshoot system and application issues, providing quick, accurate resolutions to maintain uptime. System Improvement and Optimization: – Continuously optimize systems and infrastructure for enhanced performance, reliability, and scalability. – Develop and maintain automation scripts and configurations (using SaltStack, Terraform and Ansible) to streamline system processes and reduce manual intervention. – Analyze logs, metrics, and data trends to identify potential system enhancements. Customer and Product Support: – Serve as a technical point of contact for customers, providing Tier 2 and Tier 3 support as needed. – Work with cross-functional teams to troubleshoot, escalate, and resolve issues impacting customer experience. – Communicate proactively with customers about system improvements, updates, and troubleshooting processes. Documentation and Knowledge Sharing: – Create and update comprehensive documentation for system configurations, participate in knowledge-sharing sessions to keep the team updated on best practices, new features, and changes. Deliverables: Operational Excellence: – Uptime metrics for core services meet or exceed 99.9%. – Timely completion of scheduled system maintenance with minimal disruptions. – Rapid and accurate resolution of issues, tracked via support and incident metrics. Deployment and Configuration: – Successful deployment of new systems or enhancements within project deadlines. – Configuration management files/scripts stored securely and maintained in version control. Documentation: – Up-to-date system documentation, including configurations, deployment steps, and troubleshooting guides. – Clear and comprehensive incident reports for major support cases or outages. Customer Satisfaction: – Positive customer feedback on system reliability and responsiveness to support requests. – Completion of customer-facing updates, notifications, and support queries in a timely manner. Qualifications: – Bachelors degree in Computer Science, Information Systems, or related field, or equivalent practical experience. – 3 years of experience in system engineering, infrastructure, or observability solutions. – Proficiency in Linux and Windows operating systems and virtualized environments. – Experience with monitoring and observability tools (Grafana, Prometheus, ELK Stack) and automation tools (SaltStack). – Strong knowledge of SQL and NoSQL databases (PostgreSQL, Elasticsearch).
System Engineer position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-12-12 in the It Computing Software category
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