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Johannesburg: Team Lead: Desktop Support Engineer

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Job Description

About the Role

Join a stable Managed IT Services Provider in Rivonia, Sandton, where you will guide a support team while working on real client desktop and server environments. As a Team Lead: Desktop Support Engineer, you’ll be responsible for leading and managing your team, overseeing daily operations, and providing technical expertise to clients.

Key Responsibilities

  • Install, configure, and support Microsoft desktop and server operating systems
  • Respond to and resolve support calls remotely and at customer sites
  • Troubleshoot desktop and server hardware issues and drive root-cause fixes
  • Compile and maintain configuration documentation for client sites
  • Identify risks early, escalate complex issues, and support the team with guidance

Requirements

  • Proven team leadership/management experience in an IT support environment
  • 5 years of concurrent IT work experience, including 2 years of server support
  • Strong knowledge of Active Directory and user administration
  • Experience with Microsoft 365 / Office 365 support and administration
  • Experience with backup solutions like Veeam
  • Solid networking knowledge: TCP/IP, routers, wireless access points

Qualifications

  • Matric certificate
  • International MCSA / MCSE
  • Proven experience in server support

Salary & Benefits

R20 000 – R28 000 per month plus medical aid, travel reimbursement, and commission for overtime work

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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