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Johannesburg: Team Leader – Sales Fulfilment Team posted by CallForce

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Job Description

About the Role

CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. We are seeking a highly skilled Team Leader – Sales Fulfilment Team to oversee our day-to-day Sales fulfilment Operations in Johannesburg.

Key Responsibilities

  • Work directly with the Operations Team to manage the team.
  • Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.
  • Ensure completion of team schedules and workflow assignments.
  • Closely manage all the different reasons for sales not activated.
  • Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.
  • Ensure that the team is aligned to increase sales to activation ratio above 80%.
  • Continuous optimization of current processes.
  • Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.

Requirements

  • Grade 12 / Matric
  • 2+ years or experience in a customer service role
  • 1 3 years previous sales experience / relevant experience in this specific role
  • Excellent excel skills

Salary & Benefits

R12 000 – R15 000 per month

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

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Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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