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Johannesburg: Team Leader – Call Centre posted by Recruitment Dynamix (Pty) Ltd

Team Leader – Call Centre

Posted on 2025-03-08

Employer Recruitment Dynamix (Pty) Ltd
Salary 0
Category Sales Marketing
Location Gauteng  /  Johannesburg

Job Summary

Our client – “a dynamic and innovative company dedicated to providing exceptional customer experiences: They have an opportunity for a talented and motivated Call Centre Team Leader to join their team! Job Summary: We`re looking for an experienced Call Centre Team Leader to lead a tea m of customer service representatives. As a Team Leader, you will be responsible for coaching, guiding, and motivating your team to deliver exceptional customer service, drive sales growth, and achieve business objectives. Key

Responsibilities:

– Lead and motivate a team of customer service representatives to achieve sales and service targets – Coach and develop team members to improve performance, skills, and knowledge – Monitor and analyze team performance metrics, providing feedback and recommendations for improvement – Implement process improvements to enhance customer experience and efficiency – Collaborate with other departments to resolve customer complaints and concerns – Develop and maintain a positive and inclusive team culture

Requirements:

– 4+ years of experience in a call center leadership role – Proven track record of achieving sales and service targets – Excellent communication, coaching, and leadership skills – Ability to analyze data and make informed decisions – Strong problem-solving and conflict resolution skills – Experience with customer relationship management (CRM) software The offer: – R7500 Basic Salary + Competitive commission – Opportunities for career growth and professional development – Dynamic and supportive work environment – Recognition and reward for outstanding performance How to Apply: If you`re a motivated and customer-focused leader, please submit your application TODAY! Looking forward to hearing fro you!
Team Leader – Call Centre position available in Gauteng, Johannesburg. This job position was posted by Recruitment Dynamix (Pty) Ltd. The job has been posted as a premium ad on 2025-03-08 at 13:42:02 in the Sales Marketing category

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