Job Description
Technical Consultant ITSM & CSM Solutions
Location: South Africa (On-site)
Type: Permanent | Full-time | Digital Transformation
Design smart. Build lean. Deliver impact.
Join a high-performing digital solutions team driving real change across South Africa and global markets. This is a hands-on opportunity for a solution-minded technical consultant passionate about low/no-code innovation, customer success, and scalable service delivery.
What Youll Do
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Co-facilitate design thinking workshops with clients and stakeholders
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Translate business needs into re-usable, scalable solution prototypes
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Implement low/no-code configurations for ITSM & CSM platforms
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Provide Tier 2/3 technical support and solution guidance
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Configure dashboards, integrations, workflows, and reports
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Apply ITSM/CSM best practices to enhance customer operations
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Collaborate on responsive web solutions and UI/UX initiatives
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Share knowledge across teams and support platform optimisation
What You Bring
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2+ years experience in ITSM or CSM environments
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Qualification in IT, Computer Science, or related field
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Familiarity with Ivanti or similar platforms (advantageous)
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Knowledge of ITIL, KCS, and integration principles
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Strong collaboration, communication, and analytical skills
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Exposure to SQL, IIS, MySQL, HTML, Python, or Web Services a plus
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Bonus: multilingual and digitally curious
What Youll Gain
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Global exposure to digital service delivery projects
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Career growth in a solutions-driven, innovative team
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Ongoing upskilling in low/no-code platforms and modern tech
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A team culture that values curiosity, quality, and impact
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