Johannesburg: Technical Manager posted by Cash Crusaders
Posted on 2025-08-30 00:00:00
| Employer | Cash Crusaders |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Position Overview
The Technical Manager will provide technical and investigative support to the Risk Team, ensuring consistency through in-field training and assessments. The role focuses on mitigating risks from project design to store closure, ensuring high-quality, tailored security solutions for each store. Responsibilities include managing contractors, overseeing quotes and invoices, supporting special projects, and maintaining operational trackers and reports.
Key Responsibilities
Risk and Stores Management
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Support Risk Managers with technical and investigative expertise.
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Manage contractor relationships, including approvals, requests, and consultations.
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Approve and adjust quotes; track Purchase Orders (POs).
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Review and submit invoices for repairs, projects, and special projects.
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Oversee special security projects (e.g., roof cameras, HV enclosures, smoke cloaks).
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Travel to stores to resolve technical issues, such as installation constraints or high-risk system upgrades.
Control Centre Operations
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Supervise daily system checks and tests; report via checklists and handover sheets.
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Monitor and resolve offline system issues; follow up on fault reports.
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Enforce discipline and attendance policies.
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Ensure maintenance in control centres and stores (daily/weekly checks, cleaning, preventative maintenance).
Trackers and Reports
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Maintain trackers: order numbers, faults, high-value items, door greeters, closing, stock packing, after-hours checks, solar checks, smoke cloak testing, and corporate store contacts.
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Generate reports: end-of-shift checklists, handover sheets, virtual/non-virtual patrols, non-CCTV store checks, and facial database updates.
Projects Management
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Review and adjust project plans/layouts with draftsmen and project managers.
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Conduct site visits to prospective stores to identify risks.
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Evaluate quotes and approve invoices, ensuring alignment with project changes.
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Inspect installations and implement on-site adjustments during builds/revamps.
Product and Installation Innovation
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Research and identify new security products.
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Arrange Proof of Concept (POC) trials for new ideas/products.
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Transition approved changes to special projects with defined timelines and costs.
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Develop project-specific trackers and reports.
Qualifications and Skills
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Minimum of 3-5 years in risk management, security operations, or technical support, preferably in retail or facility management
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Proven experience with security systems (e.g., CCTV, Axxon, access control, or alarm systems) and troubleshooting technical issues.
- Own reliable vehicle
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Strong project management and contractor coordination skills.
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Ability to troubleshoot technical issues and implement solutions on-site.
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Proficiency in maintaining trackers and generating reports.
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Excellent communication and collaboration skills for working with teams and contractors.
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Willingness to travel to stores for assessments and issue resolution.
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