Johannesburg: Technical Support Telesales Agent (VR 39) /Tegniese Ondersteuning Telesales Agent (VR 39) posted by Werkie

(eng= Technical Support Telesales Agent Location : Lanseria Branch Salary : R15 000-R25 000( depending on experience) Industry : Power Solutions / Technical Sales About the Company Join a well-established and respected leader in the power solutions industry. This dynamic organisation specialises in the sales, servicing, maintenance and support of high-performance generator systems across commercial, industrial and residential sectors. Known for their technical expertise, fast turnaround times and strong customer relationships, they pride themselves on delivering reliable power solutions backed by exceptional after-sales service. If you enjoy combining technical understanding with sales and customer support, this is the perfect opportunity for you. The Role This is not just a telesales position its a technical support-driven sales role where you will act as the first point of contact for customers requiring generator support, servicing, quotations and solutions. You will coordinate technicians, manage service schedules, assist with sales and ensure customers receive fast, professional and knowledgeable assistance. This role is ideal for someone who enjoys problem-solving, thrives in a structured yet fast-paced environment, and is confident dealing with both technical and sales-related responsibilities. Key Responsibilities Technical & Customer Support Act as first-line telephonic technical support for generator-related queries Provide immediate solutions and guidance to customers Keep customers informed regarding service progress and work status Handle product-related complaints and resolve issues professionally Technician Coordination & Scheduling Create service schedules and plan optimal routing for technicians Debrief technicians after service calls Process service invoices and job cards Schedule sub-contractor work and maintain strong working relationships Quotations & Administration Prepare quotations for services and spare parts Process warranty claims and work orders Execute sales orders accurately Update and maintain customer records in the system Monitor inventory and report on stock levels Sales & Client Engagement Liaise with prospective clients Promote and sell products and services Build and maintain strong customer relationships Assist walk-in customers and understand their specific requirements Process payments and ensure accurate documentation Minimum Requirements Matric (preferably with Higher Grade subjects, especially Mathematics C) Valid drivers license and own reliable transport (essential) Telesales experience advantageous Technical interest in engines or electrical systems advantageous Strong selling, negotiation and communication skills Excellent numeracy and attention to detail Proficient in Microsoft Office (Excel essential) Computer literate and comfortable with retail/service software Presentable, professional and strong work ethic Target-driven, confident and able to work under pressure Strong time management and organisational skills Team player with the ability to work independently What Makes You a Great Fit You are: Technically curious and solution-oriented Confident on the phone Comfortable managing multiple priorities Customer-focused and service-driven Motivated by targets and performance Organised and detail-oriented Why Apply? This role offers the opportunity to grow within a technically strong and expanding industry. You will gain exposure to both technical support and sales operations, making it an excellent platform for long-term career development in the power solutions sector. Ready to Advance Your Career? If you are looking for a challenging, technical sales role where your drive, organisation and customer service skills can truly shine we would love to hear from you. Apply today and take the next step in your technical sales career. ) (afr= Tegniese Ondersteuning Telesales Agent Area : Lanseria-tak Salaris : R15 000-R25 000(mark verwant) Bedryf : Kragoplossings / Tegniese Verkope Oor die Maatskappy Sluit aan by n gevestigde en gerespekteerde leier in die kragopwekkers- en kragoplossingsbedryf. Hierdie dinamiese organisasie spesialiseer in die verkope, diens, instandhouding en ondersteuning van hoëprestasie-kragopwekkerstelsels in die kommersiële, industriële en residensiële sektore. Bekend vir hul tegniese kundigheid, vinnige omkeertye en sterk kliënteverhoudings, is hulle trots daarop om betroubare kragoplossings te lewer wat ondersteun word deur uitstekende naverkoopdiens. Indien jy dit geniet om tegniese kennis met verkope en kliëntediens te kombineer, is hierdie die ideale geleentheid vir jou. Die Rol Hierdie is nie net n telesales-posisie nie dit is n tegnies-gedrewe verkoopsrol waar jy as eerste kontakpunt optree vir kliënte wat kragopwekkerondersteuning, diens, kwotasies en oplossings benodig. Jy sal tegnici koördineer, diensskedules bestuur, met verkope help en verseker dat kliënte vinnige, professionele en kundige ondersteuning ontvang. Hierdie rol is ideaal vir iemand wat probleemoplossing geniet, floreer in n gestruktureerde maar vinnige omgewing en selfversekerd is in beide tegniese en verkoopsverantwoordelikhede. Sleutelverantwoordelikhede Tegniese en Kliënteondersteuning Optree as eerste lyn telefoniese tegniese ondersteuning vir kragopwekkerverwante navrae Verskaf onmiddellike oplossings en leiding aan kliënte Hou kliënte ingelig oor diensvordering en werkstatus Hanteer produkverwante klagtes en los probleme professioneel op Tegnici-koördinering en Skedulering Skep diensskedules en beplan optimale roetes vir tegnici Ontvang terugvoer van tegnici na diensbesoeke Verwerk diensfakture en werkkaarte Skeduleer subkontrakteurs en handhaaf sterk werksverhoudings Kwotasies en Administrasie Berei kwotasies voor vir dienste en onderdele Verwerk waarborgeise en werkbestellings Voer verkoopsbestellings akkuraat uit Werk kliënterekords in die stelsel op en hou dit by Monitor voorraad en rapporteer oor voorraadvlakke Verkope en Kliëntebetrokkenheid Skakel met voornemende kliënte Bevorder en verkoop produkte en dienste Bou en handhaaf sterk kliënteverhoudings Help instapklante en verstaan hul spesifieke behoeftes Verwerk betalings en verseker akkurate dokumentasie Minimum Vereistes Matriek (verkieslik met Hoërgraad-vakke, veral Wiskunde C) Geldige bestuurslisensie en eie betroubare vervoer (noodsaaklik) Telesales-ondervinding voordelig Tegniese belangstelling in enjins of elektriese stelsels voordelig Sterk verkoops-, onderhandelings- en kommunikasievaardighede Uitstekende syfervaardighede en aandag aan detail Vaardig in Microsoft Office (Excel noodsaaklik) Rekenaargeletterd en gemaklik met kleinhandel-/dienssagteware Professioneel, netjies en met n sterk werksetiek Teikengerig, selfversekerd en in staat om onder druk te werk Goeie tydsbestuur- en organiseringsvaardighede Spanwerker met die vermoë om onafhanklik te funksioneer Wat Maak Jou n Goeie Pas Vir Die Rol? Jy is: Tegnies nuuskierig en oplossingsgerig Selfversekerd op die telefoon Gemaklik om verskeie prioriteite te bestuur Kliëntgefokus en diensgerig Gemotiveerd deur teikens en prestasie Georganiseerd en detailgerig Hoekom Aansoek Doen? Hierdie rol bied die geleentheid om te groei binne n tegnies sterk en groeiende bedryf. Jy sal blootstelling kry aan beide tegniese ondersteuning en verkoopsbedrywighede, wat dit n uitstekende platform maak vir langtermyn loopbaanontwikkeling in die kragoplossingsbedryf. Gereed om Jou Loopbaan te Bevorder? Indien jy op soek is na n uitdagende tegniese verkoopsrol waar jou dryfkrag, organisasie en kliëntediensvaardighede werklik kan uitblink hoor ons graag van jou. Doen vandag aansoek en neem die volgende stap in jou tegniese verkoopsloopbaan. )