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Johannesburg: Technical Trainer (Month To Month Contract) posted by Isilumko Staffing

Date 2024-12-25
Job Title Technical Trainer (Month To Month Contract)
Employer Isilumko Staffing
More Information
Salary 15000
Category Finance Accounting
Location Gauteng
/ Johannesburg

Job Summary

Are you tech-savvy with a passion for training? We`re seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we`re looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks.

Key

Responsibilities:

  • Contribute to Business Unit savings through effective management of cost, time, and quality.
  • Ensure operational confidentiality by complying with relevant standards and policies.
  • Respond to client queries, providing detailed feedback and updates to internal stakeholders.
  • Improve and maintain client service by operating at optimal capacity.
  • Establish and maintain client relations, troubleshooting computer-related conflicts.
  • Install electronic banking profiles for clients and provide comprehensive training.
  • Resolve client technical and training queries on electronic banking products within standard timeframes.
  • Conduct client courtesy calls, live runs, and follow-ups.
  • Prioritize urgent client queries using discretion.
  • Train clients on cash product suites.
  • Limit risk exposure by adhering to processes and procedures.
  • Manage cost awareness and control through efficient use of office resources.
  • Keep accurate records of travel claims.
  • Stay informed about industry changes and legislative updates relevant to the role.
  • Contribute to a culture conducive to achieving transformation goals.
  • Participate in corporate social responsibility initiatives.

Requirements:

  • Must have Matric.
  • Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+
  • Relevant technical certifications
  • Advanced experience in contact center technologies and data sets.
  • 2 years minimum exposure in a Customer IT Support role/environment
  • Capturing data
  • Providing technical support
  • Conducting training
  • Customer Relationship Manager.
  • Building Trusting Relationships
  • High-Impact Communication
  • Marshaling Resources
  • Sales Disposition
  • Sustaining Customer Satisfaction

Technical / Professional Knowledge:

  • Business etiquette
  • Communication & Presentation skills
  • Client service principles
  • Computer Literacy
  • Conducting root cause analysis
  • Electronic banking systems
  • Product Knowledge
  • Operating Systems
  • Workflow management
  • Basic computer concepts
View Job  Johannesburg: Construction Manager - Road Rehabilitation & Surfacing posted by Hire Resolve

Technical Trainer (Month To Month Contract) position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-12-25 at 13:16:49 in the Finance Accounting category

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