Johannesburg: Voice Technician posted by Deka Minas (Pty) Ltd

Date	2024-11-24
Job Title	Voice Technician
Employer	Deka Minas (Pty) Ltd More Information
Salary	0
Category	It Computer
Location	Gauteng / Johannesburg

Job Summary

The Voice Technician is responsible for the installation, maintenance, and troubleshooting of voice communication systems and technologies within the telecommunications environment. This role ensures optimal performance of voice networks and supports users with their voice-related issues.

Key

Responsibilities:

Installation and Configuration:
- Install, configure, and maintain VoIP systems, PBX systems, and related voice hardware.
- Set up and manage phone systems, including user accounts and call routing.
Maintenance and Support:
- Monitor voice network performance and conduct regular maintenance to ensure reliability.
- Troubleshoot and resolve voice-related issues in a timely manner.
Collaboration:
- Work with IT and network teams to integrate voice services with data systems.
- Collaborate with vendors and service providers to manage and optimize voice solutions.
Documentation:
- Maintain accurate documentation of voice network configurations, diagrams, and system changes.
- Prepare reports on voice network performance and issues.
User Training:
- Provide training and support to end-users on voice system features and functionalities.
- Assist users with technical issues and provide solutions.

Qualifications:

Education:
- Bachelors degree in Telecommunications, Information Technology, or a related field (preferred).
Experience:
- 3+ years of experience in telecommunications or voice technology support.
- Hands-on experience with VoIP, PBX systems, and telephony hardware.
Skills:
- Strong knowledge of voice protocols (SIP, H.323) and network fundamentals.
- Proficient in troubleshooting voice quality issues and network connectivity.
- Familiarity with telecommunications regulations and standards.
Certifications:
- Relevant certifications (e.g., Cisco CCNA Voice, Avaya, CCM or similar) are a plus.

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Voice Technician position available in Gauteng, Johannesburg. This job position was posted by Deka Minas (Pty) Ltd. The job has been posted as a premium ad on 2024-11-24 at 13:06:26 in the It Computer category

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