Johannesburg: Webshop Administrator

Jewellery Processing Centre Webshop Administrator at Crusaders Corporate Introduction As Webshop Administrator for the Jewellery Processing Centre you will be responsible for overseeing the online store’s daily operations, managing product data, coordinating order fulfilment, and providing customer support, all while ensuring seamless collaboration between the e-commerce platform and the physical jewellery processing workshop. Key Responsibilities Product Data Management: Capturing and maintaining accurate product data, including descriptions, pricing, imagery, and detailed jewellery specifications (metals, stones, carats) on internal systems and e-commerce platforms. Order Management & Logistics: Managing all aspects of order processing, from receipt to dispatch. This includes coordinating with couriers, tracking shipments, handling returns/exchanges, and resolving any missing or damaged item queries. Inventory & Stock Control: Collaborating with the inventory and workshop teams to manage stock levels, monitor product status across sales channels, and administer warranty claims with customers. Customer Service: Responding to routine customer inquiries via email and telephone, ensuring a high level of customer satisfaction, and escalating complex queries when necessary. Website Maintenance & Merchandising: Uploading new product lines, monitoring listings for performance, identifying and implementing improvements in data presentation, and assisting with categorisation and classification of items. Administrative Support: Providing general administrative support to the workshop team, assisting in preparing reports on production performance, and ensuring all documentation is accurate and complete. Skills Required Technical Proficiency: Strong computer literacy, particularly with e-commerce platforms, inventory management systems, and Microsoft Office (especially Excel). Attention to Detail: Exceptional attention to detail and accuracy in data handling is crucial due to the nature of high-value jewellery products. Communication & Organization: Outstanding interpersonal and communication skills, with the ability to manage multiple tasks and priorities efficiently in a fast-paced environment. Jewellery Knowledge (Advantageous): A strong understanding of jewellery terminology, including different stones, metals, and product classifications, is a distinct advantage. Desired Experience & Qualification A minimum of 3 – 5 years in a similar administrative, operational, or e-commerce role, preferably within a luxury retail or jewellery environment. Strong computer literacy, particularly in Microsoft Office Suite (especially Excel for data management) and the ability to quickly learn new e-commerce and inventory systems. A Grade 12 qualification is a basic requirement. Tertiary qualification (Diploma or Bachelor’s degree) in business, marketing, information technology, or a related field being a strong advantage. An understanding of jewellery classifications, including knowledge of stones, karats, and metals, can be highly advantageous. Interested? This position is based in Lanseria (Johannesburg) , living in close proximity will be ideal as the working hours are from 07:00 – 16:00 (additional Overtime needed from time to time) The successful candidate will be required to undergo a pre-employment polygraph test which will need to be passed to be considered.