Johannesburg: Welcome Centre Agent

Roles and Responsibilities Act as the main point of contact to the customer processing all types of service & spare parts enquiries Manage spare parts order process from enquiry to invoicing, including quotations Processing of service requests including scheduling of internal and field resources on the SAP B1 dispatch portal Monitor service and support resource schedules to ensure prompt execution on service/repair requests and monitor efficiencies of these resources Report on the utilization and schedule of service and support resources to the Service Manager daily Capturing of support resource time sheets, quotes, orders etc. and filing Monitoring spare parts inventories & ordering as required Qualification Experience in a customer service environment Excellent written & verbal communication skills as required by a professional business environment Confidence in interacting with customers and caring aptitude to take ownership of customer enquiries and efficient handling thereof Self-motivated with the ability to work in a fast-paced environment A proven track record of working organized, structured and diligently in a team and individually and manage multiple projects to completion Technical awareness: ability to match or allocate resources to technical issues appropriately SAP Business One experience will be an advantage Intermediate working knowledge of the MS Office suite Employment Details Employment Type: Permanent Employment Industry: Food, Restaurant and Catering Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Johannesburg Salary bracket: R 20000 – 20000 Drivers License: CODE B (Car) Own car needed: Yes