Kempton Park: Internal Technical Sales

Qualifications Matric Requirements / Duties Engineering / Technical studies & experience beneficial Establish , develop and maintain customer relations with current and new customers. Generate Quotations and pricing on enquiries received and submit to clients ASAP. The Time spend on a quotation is dependent on the Enquiry. Capture all quotations by way of MRP System. This applies to all pricing supplied telephonically as well. On receipt of an order from a Client review the order prior to processing the order and ensure the quotation / information supplied for quotation purposes match the order specifications Process the order on the MRP System and ensure the delivery date quoted will be met by all concerned. Don’t supply unrealistic Delivery dates. Ensure Processed Job cards and all relevant information and documentation received from the Client is attached to the Job Card and issued to the next relevant department for further processing. Follow up on un-successful Quotations supplied and log the outcome in the register ASAP . On request from a Client, follow up on work in progress and give feed back on processed order / orders. If for reasons beyond our control the order will be delivered / completed late, contact the client and explain why and adjust the delivery date accordingly Generate Purchase Requisitions for any materials / bought out items as required and forward to the purchasing department to process Conform to the ISO / NSSC QMS requirements as documented and listed in the Authorities Matrix Ensure COD accounts are paid before putting the job in the system , unless it is a customer that you have dealt with regular and is trust worthy . On large amounts 50% upfront and 50% on release or otherwise arranged and approved. Identifying business opportunity’s by identifying prospects and evaluating their position in the industry through market activities and competitors. Ensure to meet or exceed performance goals/targets coherent with company policies. Involve yourself in any area that may benefit the team and the customers. Responds to inquiries and complaints, with specific regards to customer satisfaction. Ensure all filing is done as required by the ISO procedures