KwaZulu-Natal: Regional Account Manager (KZN)

About the Role

A technically minded Regional Account Manager with a go-getter attitude is wanted by a dynamic Property Specialist to join its KwaZulu-Natal division. You will be expected to maintain and grow the company’s business in the Target Area by selling its products and services to both new and existing clients.

Key Responsibilities

• Find / Source Community Leads: Offer the company’s Products and Services to the Communities, based on the pricing and usage terms and conditions.
• Negotiate and close the deal with Communities (enter into a Service Agreement).
• Oversee the implementation of the solution at the client, ensuring it complies with best practice.
• Provide the necessary training and support to the client to enable them to effectively use the system(s).
• Coordinate client activation activities where applicable.
• Actively manage the relationship with the existing clients: Provide training and support services to clients on the company’s products.
• The introduction and potential upselling of new features, modules and/or solutions as and when it becomes available.
• The general promotion of usage of the system(s), which includes ensuring best practice system usage is applied as far as possible.
• Report back to the company on a regular basis on sales progress and the status of active clients: This includes interfacing with the company client management tools & systems and attending company meetings and events.
• Coordinate and manage the interaction between the different solutions and system and service providers, ensuring clients get a coordinated/managed solution.
• Report back to the company any issues, concerns and/or unhappiness with clients for it to be addressed timeously, to where possible, avoid cancellations.
• Provide feedback to the company about product requests from clients, limitations experienced in current systems and competition and changes in their local marketplace.

Requirements

• Matric/Grade 12
• 3-5 years’ experience in a Sales and Marketing role.
• Good understanding of IT, computers, web applications and various software systems.
• Excellent (including professional and friendly) Customer Communication skills through all channels.
• Excellent Customer Relationship Management skills Extreme focus on excellent service delivery.
• Ability to negotiate win-win deals with clients.
• Strong sales skills – ability to source leads and close deals with clients.
• Ability to prioritise tasks and client requests.
• Ability to manage and oversee multiple tasks and resources to ensure excellent clients service at all time.
• Excellent English and Afrikaans written and verbal communication skills.

Qualifications

Matric/Grade 12

Salary & Benefits