Limpopo: GENERAL MANAGER Urgently needed for a busy 5-Star Lodge in Limpopo posted by Spa Sense

DUTIES & REQUIREMENTS:

• Oversee daily operations of the Resort and Restaurant. 
• Ensure that all departments (Front Desk, Housekeeping, Food and Beverage, Maintenance, etc) function seamlessly.
• Foster a guest-centric culture among staff.
• Address guest complaints and resolve issues promptly.
• Prepare and manage Budgets, Forecasts, and Financial reports.
• Monitor revenue and expenses to ensure profitability.
• Develop strategies to increase revenue.
• Conduct performance evaluations and manage staff schedules.
• Develop and execute marketing strategies to attract new guests and retain existing ones. 
• Ensure compliance with Health, Safety and Sanitation standards.
• Oversee Security protocols to protect guests, staff, and property.
• Ensure that the property is well-maintained and aesthetically appealing.
• Oversee repairs, renovations, and upgrades.
• Identify new business opportunities.
• Monitor industry trends and adapt strategies accordingly.
• Provide regular reports on Financial performance, Guest feedback, and Operational issues to owners or stakeholders.