Job Purpose:
You will obtain orders and build relationships with customers. 
Process orders, prepare invoices, ensure timeous delivery, resolve issues and follow up on payment

Tracking and Monitoring Tasks:
Follow up on pending orders and ensure completion of invoicing process within a set timeframe;
Monitor the progress of pending orders, updating relevant team members and management about any delays or issues;
Maintain organized records of follow-up activities, including dates, actions taken and responses received.

Customer Service & Communication:
Communicate with customers and internal departments to gather updates or provide information;
Follow up on outstanding payments, or purchase orders to ensure timely collection;
Prepare and issue invoices to clients for products delivered in a timely and accurate manner;
Ensure that all invoices are compliant with company policies.

Reporting and Record-keeping:
Generate reports summarizing the status of follow-up activities, providing insights into any delays, bottlenecks, or unresolved issues.
Maintain and organise documentation for easy retrieval, ensuring compliance with Company policies.

Problem Resolution:
Assist in resolving issues or concerns raised during the follow-up process, including contacting customers/support/logistics/sales;
Escalate unresolved issues to management for further action.

Maintaining Customer Relationships:
Ensure that follow-up process contributes to positive customer relations, reflecting a commitment to customer satisfaction.
Handle sensitive customer situations professionally, maintaining the reputation of the company.

Qualifications
Grade 12 (Matric) is a minimum requirement

Experience required
Experience in the Medical Device Industry is essential
Experience with Inventory Management processes in the Medical Device Industry will be advantageous;
ERP computer skills would be an advantage;
Skilled in Microsoft Office with intermediate MS Excel is a requirement;