Messina: Store Manager – Musina

About the Role

Join our dynamic team as a Store Manager in Musina, and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth. As a results-driven leader with a passion for retail and people development, you will drive store performance to achieve and exceed sales targets.

Key Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Inventory Management: Oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand.
• Customer Service: Ensure exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service-related complaints quickly and effectively. Lead by example in reinforcing a customer-first culture among staff.
• People Management: Train, develop and motivate staff to reach full potential. Plan for succession and promote internal growth. Manage performance consistently and fairly. Foster a positive, engaging and productive working environment.
• Administration & Compliance: Ensure strict adherence to company policies, systems, and procedures. Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

Requirements

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Qualifications

No formal education qualifications mentioned in the original job description.