• Diploma or Degree in Education or Administration
• 2 years experience working with students in an academic support role

Duties include and responsibilities:

• Answering customer queries
• Assisting with the processing of student registrations
• Preparing the student schedules for courses
• Completion of the graduation documents for the course and qualifications
• Guiding and supporting students
• Liaising with Lecturers and Programme Coordinators
• Taking attendance
• Out of Office cover and campus administrative duties
• Updating outcomes on the SMS
• Cancelling abandoned carts on the SMS
• The processing of student and employer surveys
• The preparation of Credit Transfer documents
• Quality monitoring 
• Implementing company policies and procedures
• Managing student records and learner management systems
• Assisting with the institutes accounts
• Working with and maintaining the student portals
• Assisting with the updating of the student details
• Ad hoc tasks as required by the Academic Head and Learning Support Officers