Midrand: After Sales Technical Support

Duties & Responsibilities: Customer communication Respond to inquiries via phone, email, chat or social media. Collect and act on customer. Technical Support Diagnose and resolve technical issues. Provide usage, installation, and maintenance guidance. Repairs and Maintenance Coordinate and manage product repairs. Organize and perform routine maintenance check. Warranty and Claims Management Process warranty claims and ensures proper documentation. Resolve warranty service claims efficiently. Replacement and Returns Manage product replacements. Oversee the return process, ensuring policy compliance. Documentation and Reporting Maintain accurate service records. Generate reports on aftersales performance and issues. Customer Training Conduct training sessions for product usage. Create and update user manuals and guides. Quality Assurance Perform quality checks on returned or repaired products. Implement feedback to improve product quality. Spare Parts Management Manage spare parts inventory. Process orders for necessary spare parts. Customer Relationship Management Develop and manage loyalty programs. Follow up with customers post services. Collaboration and Coordination Coordinate with internal teams for issue resolution. Liaise with third-party service providers as needed. Continuous Improvement Review and improve aftersales processes. Provide ongoing training and development for the team.