Midrand: Business Continuity Analyst posted by Cell C Limited

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Business Continuity Analyst to join our dynamic team of Unstoppables . Purpose of the Job: The successful incumbent will be expected to provide subject matter expertise knowledge and guidance in the implementation and maintenance of a business continuity management system for Cell C, with a primary focus on the technology continuity management / resilience programme. The incumbent will also be expected to partner with internal and external stakeholders on any other relevant initiatives that seek to improve the companys resilience posture. Main Responsibilities: Technology continuity programme management Provide SME support in the establishment of technology continuity frameworks and processes in support of the broader business continuity management system Ensure that technology continuity considerations are incorporated into relevant business-as-usual processes, e.g., service architecture, change management, procurement, etc Ensure the establishment and implementation of technology continuity controls in line with industry standards and best practice Ensure awareness creation on technology continuity amongst relevant stakeholders and general personnel Technology continuity programme implementation Drive the implementation of a technology continuity programme to enhance the ability of the Cell C technology environment, systems, and services to withstand and recover from disruptions Ensure the alignment of the technology continuity requirements from the business with Group Technologys capabilities Ensure the implementation of a proactive approach for the identification and treatment of technology continuity related risks and single points of failure, in alignment with established Cell C enterprise risk management frameworks Support the design / selection and implementation of appropriate technology continuity strategies and solutions Facilitate the establishment of technology continuity / incident management structures and teams Facilitate the development of technology continuity plans Support the documentation and maintenance of system technical recovery plans Provide support to the information security teams for the implementation of appropriate incident management capabilities Ensure the establishment and approval of an annual technology continuity test and exercise schedule and plan Support the implementation of the test and exercise plan Ensure the documentation of test and exercise results, and the implementation of applicable remedial actions Assessing new systems and ensuring adequate resilience and disaster recovery capability Business continuity Facilitate Business Impact Analysis and Risk Assessment processes in conjunction with Cell C business units Facilitate the design and implementation of business continuity strategies and solutions Partner with business units and Enterprise Risk Management for the management of identified risks Maintain incident management structures and teams Ensure the documentation and maintenance of business continuity plans Provide support to incident management teams during disruptions Ensure the implementation of a BCM training and awareness programme for all relevant Cell C stakeholders Ensure the implementation of a business continuity test and exercise programme Conduct business continuity capability reviews for critical third parties (i.e., vendors, partners, etc.) Proactively and timeously provide business continuity management attestation to relevant third parties Maintain the Cell C alternative means of communication arrangements Support business continuity champions on all business continuity related queries Emergency Response Support the implementation and maintenance of the Cell C emergency response Support the development and maintenance of emergency response plans for all Cell C facilities Support Cell C retail stores to implement and maintain adequate emergency response capabilities Support the testing and exercising of emergency response arrangements for each Cell C facility Crisis management Support the development and maintenance of a crisis management plan for Cell C Support horizon scan processes for the anticipation of potential crises Support the exercising of crisis management capabilities Administration Ensure effective administration and maintenance of Business Continuity Management documentation Compile relevant reports on the Cell C business continuity management system for tabling at appropriate forums Provide support with relevant administrative tasks, e.g., meeting bookings, note taking, etc Minimum Qualification Bachelors degree (NQF Level 7) in the fields of Technology, Telecommunications, Information Systems or equivalent/ related fields Business Continuity Management certification (CBCI/ MBCI/ ISO22301/ ITIL/ COBIT) Experience Minimum of 4 – 5 years related experience in business continuity with exposure in Cloud, Infrastructure and Cybersecurity Experience interfacing with Senior Leadership and different levels of management in executing BCM Proven track record in the design, implementation, and maintenance of a Business Continuity plan within a technology environment and the related governance compliance Hands-on experience conducting Business Impact Analyses (BIA), Risk Assessments, and developing Business Continuity Plans (BCPs) and Disaster Recovery Plans (DRPs) Experience in managing external stakeholders, including regulators, auditors, vendors, and third-party service providers, ensuring compliance with resilience and continuity requirements Relevant experience in telecommunication industry with proven exposure in telecommunications network architecture, data centres, cloud computing and IT infrastructure will be advantageous “Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”