Job Description
About the Role
We are seeking a highly skilled Collections Agent to join our team at Tower Group in Midrand. As a key member of our collections team, you will be responsible for collecting outstanding debt and preventing bad debt for Vodacom Corporate, Business, and Consumer collection portfolio. You will also assist and empower other Vodacom Departments on Collections calls via Real-time Helpdesk in a Blended Contact Centre environment.
Key Responsibilities
- Effectively collect outstanding debt and prevent bad debt
- Assist and empower other Vodacom Departments on Collections calls
- Liaise with 3rd parties to resolve account disputes involving meetings and negotiation with CEOs, FMs, IT Managers
- Make split-second decisions on locking and unlocking accounts
- Collect 100% of targets
- Summarize account status in one glance and negotiate with debtor telephonically
Requirements
- Experience in credit control (2-5 years)
- Ability to work under extreme pressure
- Excellent communication skills
- Negotiation skills (ability to liaise with CEOs, FMs, IT Managers, EHODS & executive Heads)
- Proficiency in MS Excel advanced and Eppix
Qualifications
- Matric (essential)
- Diploma in Credit Management would be an advantage
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Gauteng
In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.
Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.
Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).
The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.
For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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