Midrand: Collections Agent posted by Tower Group

Description:
Contract Renewal:

To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due
To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.

To minimise bad debt
To follow up on non-payments
To negotiate payments on accounts
Make split second decisions on locking and unlockings
To collect 100% of targets
To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEOs, FMs IT Managers
Ability to liaise with EHODS & Executives
Work under extreme and constant pressure
Ability to summarise account status in once glance and negotiate with debtor telephonically
Contact Centre and Dialler Acumen
Very strong and advance negotiation skills
Assisting and empowering customer care staff in collections related calls

Person Specification
Behaviour Technical / Professional Expertise
Extreme Importance
Delivering Results and Meeting Customer Expectations
Persuading and Influencing
Relating and Networking
Achieving Personal Work Goals and Objectives
Entrepreneurial and Creative Thinking
Analysing
Dealing with Prestige and influential customers
Empowering and working with Internal Vodacom staff

High Importance
Deciding and Initiating Action
Following Instructions and Procedures
Adapting and Responding to Change
Coping with Pressures and Setbacks
Writing and Reporting
Applying Expertise and Technology
Planning and Organizing
Adhering to Principles and Values
Presenting and Communicating Information

Moderate Importance
Learning and Researching
Working with People
Creating and Innovating
Job Knowledge:
Consumer and Corporate credit
MS Excel advanced
Eppix
C3D
Morpheus ii
iCap
Tallyman
Credit Bureau
Converged Business knowledge
Job Related Skills:
Interpersonal skills
Negotiation skills (ability to liaise with CEOs, FMs and IT Managers, EHODS & executive Heads)
Excellent communication skills
Attention to detail
Analytical and investigative mind

Job Experience & Education:
2-5 years of Credit control experience
1 Year Financial reconciliation experience
Experience in dealing with 3rd Parties to resolve account disputes
Experience in dealing with EHODS, Exec Heads & other key stakeholders
Education:
Matric – essential
Diploma in Credit Management would be an advantage