Midrand: Collections Agent posted by Tower Group

February 22, 2026 Jobs in Gauteng

Job Description

About the Role

As a Collections Agent at Tower Group, you will play a crucial role in collecting outstanding debt and preventing bad debt for Vodacom’s Corporate, Business, and Consumer collection portfolio. You will work closely with various departments to ensure timely payments and provide exceptional customer service.

Key Responsibilities

Collect outstanding debt and prevent bad debt for Vodacom’s collection portfolio
Assist and empower other Vodacom Departments on Collections calls via Real-time Helpdesk in a Blended Contact Centre environment
Minimise bad debt
Follow up on non-payments
Negotiate payments on accounts
Make split-second decisions on locking and unlocking accounts
Collect 100% of targets
Liaise with 3rd parties to resolve account disputes involving meetings and negotiations with CEOs, FMs, IT Managers
Ability to liaise with EHODS & Executives
Work under extreme and constant pressure
Summarise account status in one glance and negotiate with debtor telephonically
Contact Centre and Dialler Acumen
Very strong and advanced negotiation skills
Assisting and empowering customer care staff in collections-related calls

Requirements

Consumer and Corporate credit knowledge
MS Excel advanced skills
Proficiency in Eppix, C3D, Morpheus ii, iCap, Tallyman, Credit Bureau
Converged Business knowledge
Interpersonal skills
Negotiation skills (ability to liaise with CEOs, FMs, and IT Managers, EHODS & executive Heads)
Excellent communication skills
Attention to detail
Analytical and investigative mind

Qualifications

Matric is essential. A Diploma in Credit Management would be an advantage.

Salary & Benefits

Salary details will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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