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Midrand: Collections Agent posted by Tower Group

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Job Description

About the Role

We are seeking a highly skilled and experienced Collections Agent to join our team at Tower Group in Midrand. The successful candidate will play a critical role in collecting outstanding debt, preventing bad debt, and ensuring timely payments for Vodacom Corporate, Business, and Consumer collection portfolios. This is an excellent opportunity to work in a Blended Contact Centre environment, assist other departments on Collections calls via Real-time Helpdesk, and leverage your negotiation skills to resolve account disputes.

Key Responsibilities

  • Collect outstanding debt and prevent bad debt for Vodacom Corporate, Business, and Consumer collection portfolios
  • Assist and empower other Vodacom Departments on Collections calls via Real-time Helpdesk in a Blended Contact Centre environment
  • Minimise bad debt
  • Follow up on non-payments
  • Negotiate payments on accounts
  • Make split-second decisions on locking and unlocking accounts
  • Collect 100% of targets
  • Liaise with 3rd parties to resolve account disputes, involving meetings and negotiation with CEOs, FMs, IT Managers
  • Ability to liaise with EHODS & Executives
  • Work under extreme and constant pressure
  • Summarise account status in one glance and negotiate with debtor telephonically
  • Contact Centre and Dialler Acumen
  • Very strong and advanced negotiation skills
  • Assisting and empowering customer care staff in collections-related calls

Requirements

  • Consumer and Corporate credit knowledge
  • Advanced MS Excel skills
  • Experience with Eppix, C3D, Morpheus ii, iCap, Tallyman, Credit Bureau
  • Excellent communication and interpersonal skills
  • Ability to negotiate with CEOs, FMs, IT Managers, EHODS & executive Heads

Qualifications

Matric – essential

Diploma in Credit Management would be an advantage

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Salary & Benefits

Not applicable

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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