PURPOSE OF THE JOB The Dispatch Supervisor is responsible for ensuring the right products are delivered to the right location, on time, to the quality required and in the most cost-effective way to all customers and also managing and overseeing the export dispatch operations to ensure that international shipments are processed efficiently, comply with regulatory requirements, and meet customer expectations. KEY RESPONSIBILITIES Create and implement best practice dispatch principles, policies, and processes across the organisation to improve operational and financial performance. Plan, coordinate and manage the movement of outgoing export orders and those delivered locally through External Transporters. Manage External Transporters by ensuring correct quantities and products are loaded to that which was invoiced and ensure adherence to Service Level Agreements. Ensure standard load configurations are developed and adhered too. Ensures organization and the proper sequence of loads is delivered to maximise efficiency. Inspect orders to ensure the correct quantities and products match what was invoiced to the recipients. Track final product shipments, costs, and timelines according to requirements. Resolve shipment and inventory issues. Negotiate and Procure rates from 3PL service providers, such as port agents, transporters as well as origin stations. Compile estimates and quotations. Provide monthly reporting of conversion of estimates to business. Keep detailed, organized records of orders and stock. Prepare accurate reports according to the expectations of management. Analyse data, and suggest modifications and improvements accordingly. Ensure that customer orders are delivered safely, effectively, and efficiently and in line with the company requirements. Resolve any arising customer problems or complaints. Monitor quality, quantity, delivery times, and transport costs. Partner with the Sales Team and keep them informed and up to date on progress of deliveries. Assist in overseeing the warehouse, ensure the integrity of stock accuracy, and manage stock movements with the help of team members. Ensure that all export shipments comply with international trade regulations, customs requirements, and company policies. Stay up to date with changes in export regulations and implement necessary adjustments to procedures. Develop and maintain efficient export dispatch processes and procedures to enhance productivity and reduce costs. Ensure metrics, reports, and process documentation is available. Oversee Dispatch (Internal) as and when required. Ensure pest control and documentation is up to date. Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated ATTRIBUTES Unique blend of business and technical savvy. A big-picture vision and the drive to make that vision a reality. Enjoy spending time in the market to understand customer challenges, and find innovative solutions for the broader market. Ability to work independently and be self-motivated as well as part of a team. Ability to conduct thorough internet research and meta-analysis. Detail oriented with strong follow-through skills. Excellent presentation skills and good interpersonal skills. Strong oral and written communication skills. Excellent organizational skills. Strong computer skills including Microsoft Office (PowerPoint, Excel, Access) Be able to execute the DEDVIM process (define, explore, develop, validate, implement, measure) QUALIFICATIONS AND EXPERIENCE Education: Grade12 plus relevant degree or 3-year diploma. Minimum of 2 years’ experience in Freight Forwarding. Minimum of 2 years’ experience in Pricing / Estimates. Africa Cross Border Knowledge is advantageous. Understanding of incoterms, critical. Understanding of shipping line processes and requirements. Understanding of port charges and processes. Excellent administrative, computer and communication skills, people management, coaching abilities, teamwork, and time management Please consider your application unsuccessful should you not receive feedback within 2 weeks of applying.
