Job Description
- Sales Support:
- Respond professionally and promptly to customer inquiries
- Prepare and issue quotations, sales proposals, and order confirmations
- Search and complete online quotes
- Communicate with suppliers regarding product availability, pricing, and delivery timelines
- Maintain accurate supplier and customer databases
- Assist Sales Team with reporting, pipeline tracking and performance summaries
- Administrative and Compliance Duties:
- Maintain organized filing systems in accordance with ISO 13485:2016 document control requirements
- Prepare and compile compliance documents for tenders, regulatory submissions and quality audits
- Assist in maintaining supplier qualification files and customer records
- Manage office supplies, stationary orders, and courier dispatch samples or documents
- Schedule and coordinate meetings, appointments, and travel arrangements and needed
- Create media and marketing files as required
- Support management with administrative tasks and reporting as needed
- Customer Service:
- Provide professional and friendly assistance to healthcare professionals and customers
- Handle product queries, delivery updates, and customer feedback
- Assist in the coordination of product returns, warranty claims, and service requirements according to company procedures
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