• Handle incoming inquiries, build strong relationships with clients
• Provide excellent customer service to ensure satisfaction

Sales Support

• Process sales orders
• Prepare quotations
• Assist external Sales team in achieving targets.
• Prepare regular sales reports and forecasts for the sales team and management.

Product Knowledge

• Develop an in-depth understanding of the company’s product offerings to assist customers effectively.

Order Management

• Coordinate with the warehouse and logistics teams to ensure timely delivery of products to clients.

Account follow up

• Monitor customer accounts, follow up on payments, and ensure all documentation is accurate and up to date.

Market Awareness

• Stay informed about industry trends, competitor activity, and customer needs to provide information recommendations.