Midrand: Key Account Executive

Roles and Responsibilities Manage, grow and retain assigned key accounts and customer portfolios. Present and sell company products and services to existing and prospective customers. Identify new sales opportunities within existing accounts and develop new customer relationships. Follow up on all sales leads, referrals and enquiries timeously and professionally. Prepare quotations, proposals, presentations and product demonstrations. Develop and maintain a strong understanding of customer needs, buying behaviors and service expectations. Grow and maintain market share and customer base within assigned accounts or regions. Identify opportunities for cross-selling and upselling products and services. Act as the primary point of contact for key customers. Ensure quality, consistency and professionalism in product and service delivery. Identify, manage and resolve customer concerns, complaints or service queries. Coordinate with after-sales service and technical teams to ensure timely issue resolution. Assist with presentations, proposals, demonstrations, product installations and customer training where required. Establish and maintain effective communication channels for customer feedback. Escalate significant customer risks or service failures to management timeously. Brand Representation & Relationship Management Establish and maintain strong, long-term relationships with customers and stakeholders. Communicate new product launches, service offerings, promotions and developments to customers. Represent the company professionally at customer meetings, industry events, exhibitions and networking forums. Act as a brand ambassador, ensuring consistent brand messaging and values at all times. Gather and share market intelligence, customer feedback and competitor insights with management. Sales Administration, Reporting & Planning Plan, schedule and report on customer visits and sales activities. Maintain accurate records of customer interactions, opportunities and outcomes. Report customer concerns, risks or opportunities to the National Sales Manager. Compile and submit accurate monthly expense reports within required timelines. Identify and contact at least one new potential customer per month and report on conversion results. Support management with sales forecasts, pipeline updates and ad hoc reporting. Collaboration with Internal Teams Work closely with After-Sales Service teams to support customer satisfaction and retention. Participate in product, technical and service training sessions (internal and external). Remain informed of product changes, technical updates and service developments. Provide customer insights to support service improvements and customer care initiatives. Support internal alignment between sales, service and operations functions. Vehicle & Asset Responsibility Self-Development & Market Awareness Required Skills & Competencies Sales & Technical Skills Strong sales, negotiation and account management capability. Customer-focused mindset with a service-oriented approach. Ability to manage key accounts and long-term customer relationships. Strong presentation, communication and interpersonal skills. Good planning, organizational and reporting ability. Competent in Windows & MS Office (Familiarity with Pastel & CRM reporting tools would be advantageous). Qualifications & Experience Relevant qualification in Sales, Marketing or Business Management would be advantageous. Minimum 3 years experience in a sales, key account or customer-facing role. Experience in a cross-channel selling environment is essential. Exposure to customer care or after-sales service coordination is advantageous. Employment Details Employment Type: Permanent Employment Industry: Not specified Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Midrand Salary bracket: R 30000 – 36000 Drivers License: CODE B (Car) Own car needed: Yes