We are looking for a dedicated and detail-oriented Operator with strong teamwork, problem-solving, and customer service skills. The ideal candidate will be responsible for monitoring network and mainframe environments, executing daily and month-end batch processing, and ensuring system stability through effective troubleshooting and reporting. This role requires flexibility, urgency awareness, and clear communication in fast-paced environments. Proficiency in JCL, mainframe commands, CA Workload Automation ESP, and adherence to operational standards is essential. The candidate will play a key role in maintaining connectivity, supporting banking transactions, and ensuring smooth production operations. What you’ll do: Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential. Excellent customer interaction Monitoring of all environments (networks, mainframe, servers etc.) connectivity Execute daily batch processing for banking clients Execute month-end batch processing for banking clients Diagnose and correct equipment malfunctions Perform daily backups as per operational procedures Shift handover and effective communication with regards the production and development systems Continuous updates of daily reports Effectively execute requests from users Good understanding of operating standards and procedures Tapes and tape library management Monitoring of transactions of the banks on ATM’s and POS Organise and schedule production work Organise and schedule production work Understanding of JCL and mainframe commands Understanding CA Workload Automation ESP (scheduling product) Understanding of operation standards in the mainframe environment Troubleshoot problems arising from system errors and if needed escalate Effectively collaborate with the team to achieve common goals Identify and resolve issues effectively. Responsible for monitoring all connectivity environments, as well as continuous updates of all daily reports To perform after hours and weekend help desk functions Your Expertise: English – Can converse and has the necessary email skills Excellent Customer Interaction with clear, concise, and effective communication skills Previous experience in Data Centre advantageous Previous financial services experience advantageous Communication skills Problem solving techniques Ability to work as a team Ability to work under pressure, cope with stress Qualifications: Matric National Senior Certificate/ Matric/ N3/ Grade 12 Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.) Other information applicable to the opportunity: Permanent position Location: Midrand Physical Demands: Sitting, walking, bending, and lifting Travel: Must have a vehicle and a valid driver’s license. Why work for us? If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small. iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.
