Midrand: Product Testing and Returns Technician (Networking and CCTV Products)

Key Responsibilities Test and evaluate returned equipment received from distributors, clients, or internal Process two main types of returns: RMA Returns and Sample Stock Returns: RMA Returns Test faulty or damage stock. Identify and verify whether issues can be replicated or confirmed as faulty. Where no fault is found, compile and issue a report explaining the findings. Sample Stock Returns: Test returned sample stock to confirm functionality. Inspect packaging and accessories for completeness. Reset units to factory settings and prepare them for reallocation or storage. Inspect unused returned stock and determine eligibility for reintegration into inventory. Communicate with clients and internal teams regarding RMA outcomes and stock ready for collection. Maintain accurate and detailed records of testing outcomes, return reasons, and stock status. Provide regular progress updates and ensure timely completion of testing and reporting. Report recuring product issues or faults to the technical support team for escalation and analysis.