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Midrand: Service Operations Manager

Service Operations Manager

Posted on 2025-03-20

Salary Monthly
Category Engineering
Location North Johannesburg  /  Midrand

Job Summary

Technical Competencies & Experience: Operational support for all the companys clients Identify client incidents/fault trends. Ensure fault/incident categories and subcategories are correct. On site client support Project Management Client installation Management Create and maintain a comprehensive list of client requirements, scope of deliverables and KPIs. Plan and implement training and development initiatives for the teams who report to you. Other duties as required Behavioural Competencies: Strong analytical and problem-solving skills Excellent communication Ability to work well in a pressurised environment Ability to adapt to changing circumstances IMPORTANT – Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.

Service Operations Manager position available in North Johannesburg, Midrand. This job position was posted by . The job has been posted on 2025-03-20 in the Engineering category

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Service Operations Manager

Posted on 2025-03-11

Salary 50000 Monthly
Category It Computing Software
Location North Johannesburg  /  Midrand

Job Summary

SKILLS REQUIREMENTS Education Bachelors degree in Information Technology or equivalent Management qualification (NQF6 or equivalent) Service management specialist certification (IT services) (ITIL Expert preferred) Knowledge and Skills Technical understanding of hardware and software solutions. Communication skills. Customer service skills. Management skills Reporting design SLA development Collaborative coordination Conflict management Dispute resolution Contract negotiation 3rd party management Process knowledge South African Market knowledge IT service management experience Research & planning skills. Written communication and reading skills. EXPERIENCE Minimum 10 years experience in Document Solutions Industry Minimum 5 years management experience In depth knowledge of print management market and imaging technologies. Knowledge of competitor offerings and market leading technologies in OA. Process development and organisational alignment Managed Print Software and ECM operations management

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Posted in Uncategorized

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