Midrand: Servicing Administrator posted by Ultra Personnel

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Job Summary

The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency Care Technical Team

Qualifications:
Grade 12 certificate is the minimum requirement

Experience Required:
Previous experience would be beneficial, not a requirement
Syspro or ERP computer experience will be an advantage
Computer literacy and proficiency in MS Office including Excel is a requirement for this position

Quotes:
Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per modality, obtain selling prices for parts if required
Follow up with customers on quotes sent and not yet accepted
Technical Call Centre & General Admin
Receive breakdown reports from customer and log the call with the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Immediately create job card for the breakdown
Follow up with Regional Team if no response/feedback received
Monthly service planning with the Technical team and sub-distributors
Update and distribute weekly job/invoice tracker
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors regarding queries, requests, sales orders etc.
Co-ordinate the administrative function between Marcus Medical, Customers and Sub-Distributors
Keep up to date with warranty periods and processing of warranty claims
Maintain a database of pipeline (quotes and queries), as well as an install base of units sold

Processing Orders:
Ensure payment is received from COD (Cash On Delivery) Customers, and PO (Purchase Order) received from Government Institution before arranging for work to commence
Liaise with Technical Supervisor for Field Service Engineer availability and schedule appointment with the customer for job to be done;
Create job card as per scheduled appointment
If parts are quoted, check stock on hand and transfer to relevant Field Service Engineer or place an order through Procurement. Ensure all necessary information is sent with the order

Technical Admin Support:
Transfer boot stock to Field Service Engineers on request
Check stock levels after each transfer to ensure we have sufficient minimum stock on hand
Schedule quarterly services with SLA customers and confirm appointments with the Technical Team
Rectify Field Service Engineers’ inventory once they have provided feedback on parts used

Authorizing job cards and invoicing:
Check Field Service Engineers job cards for all necessary information, query missing information with the relevant Field Service Engineer
Job Cards to be authorised and sent to customer within 2 days of job completion
Ensure that every SLA job card is allocated to the relevant SLA and that the correct product class is used when invoicing
Invoice billable jobs in the same month of job completion, allocate to the correct Technical division

Capabilities:
Attention to detail with Accuracy essential
Ability to work under pressure and meet deadlines
Ability to work effectively in a team and build strong relationships
Efficient time-management
Strong Communication Skills
Servicing Administrator position available in Gauteng, Midrand. This job position was posted by Ultra Personnel. The job has been posted as a char8000 ad on 2024-07-03 at 01:09:03 in the Sales Marketing category

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