Milnerton: Manager on Duty (MOD)

MANAGER ON DUTY (MOD) MILNERTON – Atlantic Seaboard / West Coast (Western-Cape) – South Africa STARTING DATE: A.S.A.P / October 2025 REPORTS to: Spa Manager / CEO EMPLOYMENT: Full Time TRADING HOURS & SHIFTS: Monday – Sunday Shifts: 08:00 – 17:00 | 09:00 – 18:00 | 10:00 -19:00 | 11:00 – 20:00 Open / Close Shifts apply (must be flexible and able to work early & late shifts rotate) 1x Weekend OFF per month Days in the week SALARY & COMPANY BENEFITS: R10,000 Basic per month (Based on relevant experience) Treatment Commission applies on services personally done by you Retail Commission on products sold by you Incentives and performance bonuses MINIMUM REQUIREMENTS: Managerial or Assistant Spa Managerial experience Spa Receptionist experience Spa therapist experience in spa / salon or cruise ship Qualification: ITEC / CIDESCO / SAAHSP or similar international accredited Diploma in Spa/Beauty Excellent command of English (speak & write) ESP / Bookings system confident Computer confident including MS Office (Outlook, Excel) Highly presentable and beautifully groomed Ease of travel to Milnerton or be based in Milnerton EXPERIENCE: Managerial experience required (assistant / on duty) Reception experience in Spa / Salon or Cruise Ship Spa Therapist employment experience within luxury hotel or Ship Spa Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly) Exceptional guest/patient relations Computer literate & skilled in booking software including ESP, Social Media & MS Office KPI: Assist the Spa Manager where operationally required Manage the team in absence of the manager Conduct Spa tours & Spa Concierge Digital communication with guests Guest preparation for services Attend to queries Operate incoming calls, e-mails or walk-ins Guest check-in & check-out Perform spa therapies where operationally required (Group bookings etc.)