Mokopane: Front Of House Manager posted by Hospitality and Outdoor Ltd

About the Role

We are seeking an experienced Front of House Manager to join our team at Hospitality and Outdoor Ltd in Mokopane, Limpopo. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring seamless operations within our hotel/lodge.

Key Responsibilities

• Team player with high regard for efficiency and service excellence to clients
• Must be able to prioritize and manage tasks independently
• Welcome and host guests
• Deadline orientated and a good eye for detail and ability to multitask
• Good planning and organizational skills
• Self-motivated, organized and disciplined work ethics
• Respond to website, email and telephonic enquiries accurately, timeously and courteously
• Handle guest enquiries while establishing rapport with guests during booking process
• Maintain effective customer relationships and actively resolve guest complaints
• Stock taking and month ends
• Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
• Maintain client database to ensure all guest information/details are complete
• Assist with maintaining an efficient administration system within the department

Requirements

• Matric
• Diploma or equivalent in Hospitality Management preferred
• At least 3 years Front of House supervisory experience – Essential
• Previous hotel/lodge experience – Essential
• Excellent Customer Relations
• Experience with Reservations and PMS systems
• Fluent in MS Office, MS Word & MS Excel
• Excellent command of the English
• High level of telephone etiquette & excellent all-round communication skills

Qualifications

• Matric
• Diploma or equivalent in Hospitality Management (preferred)

Salary & Benefits

Salary: R 15 000 – R 18 000 pm DOE, Accommodation, All meals while on duty, Uniform