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Montagu: Guest Relations Officer

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Job Description

About the Role

We are seeking a highly skilled and experienced Guest Relations Officer to join our team at Montagu. As a luxury hotel/lodge, we are committed to delivering exceptional and personalised services to our guests. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to anticipate guest needs and preferences.

Key Responsibilities

  • Deal with guest complaints
  • Anticipate circumstances, conditions, and requests and use these scenarios to plan for the future
  • Correctly communicate detailed information to others
  • Operates comfortably in an environment of high levels of ambiguity
  • Recognise safety or security concerns
  • High degree of confidentiality and protection of sensitive information

Requirements

  • Certificate / Diploma in Hospitality or equivalent
  • Background in Front of House Service of a luxury hotel/lodge
  • At least 2 years of previous experience in hospitality
  • Proficient in use of various well-known Property Management systems
  • Proficient in the application of Up-Sell and Cross-Sell strategies

Qualifications

Certificate / Diploma in Hospitality or equivalent

Salary & Benefits

N/A

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Breede River/Winelands

Catering and hospitality positions in the Breede River/Winelands region of South Africa are a common occurrence, attracting individuals looking to work in a scenic and sought-after industry. Generally, this field experiences steady demand due to its popularity among tourists and locals alike, often resulting in a stable job market with opportunities for career advancement.

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Typically, salaries in catering and hospitality positions range from R400 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries can vary significantly, influenced by a range of factors including the specific job role, company type (e.g., fine dining vs. casual eatery), location within the Breede River/Winelands region, and individual performance. For example, senior positions or those in large establishments may command higher salaries than entry-level roles or smaller operations.

Common skills for catering and hospitality professionals include excellent communication and interpersonal skills, attention to detail, knowledge of food preparation and presentation techniques, ability to work under pressure, and strong customer service skills. Other essential qualities include adaptability, flexibility, and a willingness to learn and take on new challenges. Additionally, many successful candidates possess formal qualifications in hospitality management or related fields.

The Breede River/Winelands region commonly employs catering and hospitality professionals within the following industries: tourism and travel, agriculture (e.g., wine farms), fine dining establishments, event planning and management, and accommodation services (e.g., hotels, guesthouses). These sectors often require skilled staff to cater to a high volume of guests, manage day-to-day operations, or provide exceptional customer experiences.

Career development opportunities are plentiful in the catering and hospitality industry. Typically, entry-level positions lead to promotion to senior roles, such as department manager or assistant manager, after gaining relevant experience (usually 2-5 years). Those with further formal education and training may progress to senior management positions or even start their own establishments.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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