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Montagu: Guest Relations Officer (Welcome Lounge) – Montagu posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced Guest Relations Officer to join our team at a 5* game lodge in the Montagu area. As the face of our luxury lodge, you will be responsible for providing exceptional service to our guests and ensuring the smooth operation of our Welcome Lounge.

Key Responsibilities

  • Respond to guest requests and concerns to the highest standard of luxury hospitality.
  • Perform all processes and service tasks required to maintain the high level of service in the Welcome Lounge.
  • Collaborate with relevant department teams to ensure coordinated service between the Welcome Lounge and other departments.
  • Maintain the facilities and equipment in the Welcome Lounge in perfect condition and working order.
  • Ensure guests receive exceptional levels of personalised service.

Requirements

  • Certificate/Diploma in Hospitality or equivalent
  • Background in Front of House Service of a luxury hotel/lodge
  • At least 2 years of previous experience in hospitality, specifically Front of House operations of a luxury 5* hotel/lodge
  • Proficient in use of various well-known Property Management systems
  • Proficient in the application of Up-Sell and Cross-Sell strategies
  • Proficient user of Microsoft Office software applications
  • Conversant with specialist terminology

Qualifications

  • Completed Certificate/Diploma in Hospitality or equivalent

Salary & Benefits

  • Competitive salary to be discussed during the interview process.
[No benefits mentioned in original, so skipping this section]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Breede River/Winelands

Catering and hospitality positions in the Breede River/Winelands region of South Africa are a common occurrence, attracting individuals looking to work in a scenic and sought-after industry. Generally, this field experiences steady demand due to its popularity among tourists and locals alike, often resulting in a stable job market with opportunities for career advancement.

Typically, salaries in catering and hospitality positions range from R400 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries can vary significantly, influenced by a range of factors including the specific job role, company type (e.g., fine dining vs. casual eatery), location within the Breede River/Winelands region, and individual performance. For example, senior positions or those in large establishments may command higher salaries than entry-level roles or smaller operations.

Common skills for catering and hospitality professionals include excellent communication and interpersonal skills, attention to detail, knowledge of food preparation and presentation techniques, ability to work under pressure, and strong customer service skills. Other essential qualities include adaptability, flexibility, and a willingness to learn and take on new challenges. Additionally, many successful candidates possess formal qualifications in hospitality management or related fields.

The Breede River/Winelands region commonly employs catering and hospitality professionals within the following industries: tourism and travel, agriculture (e.g., wine farms), fine dining establishments, event planning and management, and accommodation services (e.g., hotels, guesthouses). These sectors often require skilled staff to cater to a high volume of guests, manage day-to-day operations, or provide exceptional customer experiences.

Career development opportunities are plentiful in the catering and hospitality industry. Typically, entry-level positions lead to promotion to senior roles, such as department manager or assistant manager, after gaining relevant experience (usually 2-5 years). Those with further formal education and training may progress to senior management positions or even start their own establishments.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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